Food Services Supervisor

Description

Summary: Ensure optimal service and guest satisfaction by overseeing staff appearance, opening/closing procedures, and cleanliness. Highlights: 1. Foster cohesive teamwork and optimal customer service. 2. Participate in hiring, training, and motivating employees. 3. Join a globally recognized luxury brand renowned for its hospitality. **Additional Information** **Job Number**26104600 **Job Category**Food and Beverage \& Culinary **Location**Estrada da Lagoa Azul Linho, Sintra, Portugal, Portugal, 2714\-511 **Schedule**Full Time **Located Remotely?**N **Position Type** Non\-Management Foster cohesive teamwork to ensure optimal service and guest needs satisfaction. Monitor staff appearance and attire, and correct any negligence. Perform tasks associated with service opening and closing, including setting up required supplies and tools, cleaning all equipment and areas, securing doors, etc. Monitor storage areas, adherence to FIFO (First In, First Out), and cleanliness. Complete scheduled inventory and stock documentation, and order required supplies. Monitor dining room availability, service, guest safety, and well-being. Submit work orders for maintenance repairs. Assist management with hiring, training, scheduling, evaluating, counseling, reminding of disciplinary rules, motivating, and mentoring employees; serve as a role model and reference for Guarantee of Fair Treatment (GFT) / Open Door Policy procedures. Follow and implement all chain security policies and procedures; report maintenance issues, accident hazards, accidents, or injuries; complete required safety training and obtain necessary certifications. Ensure uniform and personal appearance are clean and professional. Respect confidentiality of proprietary information; protect company assets. Support all colleagues and treat them with dignity and respect. Support the team in achieving shared goals. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing up to 50 pounds (22.7 kg) unassisted. Stand, sit, or walk for extended periods or throughout a full shift. Read and visually verify information in various formats (e.g., small print). Visually inspect tools, equipment, and machinery (e.g., to identify defects). Grasp, rotate, and manipulate objects of varying size and weight requiring excellent dexterity and hand-eye coordination. Reach above head and below knees, including bending, twisting, pulling, and stooping. Navigate narrow, confined, or elevated spaces. Climb stairs and service ramps. Greet and acknowledge all guests according to company standards. Speak to others using clear, appropriate, and professional language and answer the telephone using proper etiquette. Listen and respond appropriately to guest concerns and those of other employees. Use clear and courteous language in all communications. Perform all other duties assigned by supervisors that are consistent with this position. QUALIFICATIONS RECOMMENDED Education Level:High school diploma or equivalent. Related Work Experience:At least 2 years of related work experience. Supervisory Experience:At least 1 year of supervisory experience. License or Certification:None *At Marriott International, we are committed to promoting equal employment opportunity, welcoming every individual with dignity, and providing equal opportunities for all. We have fostered an environment where our associates’ unique qualities are appreciated and celebrated. Our greatest strength lies in the diverse mix of cultures, skills, and experiences of our associates. We strive to prevent discrimination based on protected characteristics, including disability, veteran status, and any other aspect covered by applicable law.* In more than 100 award-winning properties worldwide, The Ritz\-Carlton staff creates such exceptional experiences that guests remember them long after their stay. The brand attracts the finest talent from the global hospitality industry, who continue the tradition of creating unforgettable memories. We believe every person can succeed when empowered to be creative, caring, and empathetic. Each day, we set the standard for luxurious, exclusive, and unparalleled service worldwide. It is our great pride to deliver excellence in comfort and hospitality to our guests. Your role will be to ensure that The Ritz\-Carlton’s standards of excellence are upheld elegantly and thoughtfully each day. These standards form the foundation of Ritz\-Carlton properties and drive us to exceed expectations daily. It is through these standards—and our belief that our culture contributes to our success—that The Ritz\-Carlton has earned its reputation as a global leader in luxury hospitality. As a member of our team, you will learn and apply our standards of excellence, including our Employee Promise, Credo, and Service Values. In return, we offer you the opportunity to take pride in your work and your colleagues. By joining The Ritz\-Carlton team, you also become part of Marriott International’s portfolio of properties. **Choose** a company that empowers you to bring your best self forward, **give** meaning to your professional life, **be part of** an incredible international team, and **become** the best version of yourself.