Job Summary: The professional will ensure personalized customer service, identify customer needs, manage repair processes and CRM, organize tasks, and handle waiting situations. Key Highlights: 1. Personalized and relational customer service 2. CRM management and resolution of customer issues 3. Integration into a multinational company focused on well-being #### **Store: Matosinhos** #### **Your day\-to\-day responsibilities** * Ensure excellent customer welcome at any touchpoint; * Greet customers at the Welcomer in a personalized manner, adapting communication and service to each customer type, promoting more relational and less transactional interactions; * Identify customer needs, providing simple information regarding product availability and location, order status updates, store services or procedures; * Serve SPV customers, initiating repair processes and spare parts requests, while being familiar with procedures and the Saveo tool; * Manage the store’s CRM independently, offering appropriate solutions for each customer situation and coordinating with respective store departments when necessary; * Organize tasks considering peak customer traffic periods, always prioritizing customer service; * Independently and effectively manage customer waiting situations, ensuring conflict resolution with customers and contributing to their full satisfaction; #### **Who we are looking for** * Secondary education (12th grade) or equivalent; * Professional experience of 1 to 2 years; * Good user-level computer skills; * Customer orientation and sensitivity to customer needs; * Interpersonal and teamwork skills; * Stress resistance; * Organizational ability and sense of responsibility; * Initiative and proactivity. #### **What we offer** * Integration into a multinational company with competitive salary and variable compensation, adjusted to your experience and qualifications; * Benefits and partnerships with over 200 brands; * Initial training for integration into the company and role; * Well\-being policies, including up to 30 annual leave days; * Employee referral program with incentives for each recommended candidate successfully integrated into the team; * Flexible work policy; * Meal benefits, including soup, fresh fruit, bread, butter, cereals, milk, and yogurts; * 10% discount at Leroy Merlin stores; * Health and life insurance; * 1 day of corporate volunteering. #### **About us** Leroy Merlin is a leading company in DIY, construction, decoration, and gardening, with a strong presence in Portugal. Committed to innovation, sustainability, and customer experience, it provides a dynamic and collaborative work environment where we value diversity, creativity, and proactivity. We place people at the center of all decisions and live by a Human First culture, where every employee is a leader with opportunities to grow.
João Santos
Indeed · HR
João Santos
Indeed · HR
