VIP Account Manager

Description

Summary: We are seeking a proactive and detail-oriented VIP Account Manager to strengthen our VIP Operations team, focusing on managing high-value clients and ensuring a high-quality customer experience. Highlights: 1. Manage and support high-value clients in a fast-paced environment 2. Build strong relationships and ensure high-quality customer experience 3. Opportunity for career development and growth in iGaming markets Location: Porto / Matosinhos / Senhora da Hora Schedule: Full\-time Hours: Fixed daytime shift (Morning to Evening) We are strengthening our VIP Operations team with a VIP Account Manager responsible for managing and supporting high\-value clients. We are looking for a proactive, responsible, and detail\-oriented professional who can build strong relationships with VIP users and ensure a high\-quality customer experience in a fast\-paced environment. **Main Responsibilities:** * Regularly contact VIP users to check in and provide personalized support * Proactively inform users about updates, offers, and account status Assist VIP users with any payment\-related issues. * Collect user feedback and report insights to seniors * Maintain accurate records of all user interactions in CRM/system Ensure high\-quality service and relationship management for VIP clients * Perform any additional tasks assigned by the manager * Ensure compliance with company procedures and guidelines * Prepare daily/weekly activity and performance reports * Profile we’re looking for: * Previous experience in customer support, account management, or VIP services (preferred) * Strong communication and interpersonal skills High level of responsibility and professionalism * Ability to build trust and long\-term client relationships * Comfortable working in a fast\-paced, target\-driven environment Quick decision\-making and problem\-solving ability * Basic computer knowledge and CRM handling **We value:** * Experience in VIP or premium customer management roles * Strong sense of responsibility and client ownership * Punctuality and attention to detail * Ability to work under pressure * Team spirit and cooperation * Stability and medium/long\-term commitment * Availability for daytime shifts * Hindi and English mandatory (professional level) **What We Offer:** * A multicultural and supportive work environment * Opportunities for career development and growth. * The chance to work in emerging iGaming markets * A competitive salary * A spacious and modern office setting * The opportunity to collaborate with various teams and key stakeholders across the business Job Type: Full\-time Work Location: In person Pagamento: 920,00€ \- 1 000,00€ por mês Benefícios: * Cartão/Ticket refeição Localização do trabalho: Presencial