Job Summary: The Sales Associate will be responsible for proactive and personalized customer service, focused on selling solutions and retaining Resident Customers, ensuring satisfaction of their needs. Key Highlights: 1. Personalized customer service and retention of Resident Customers 2. Sales of solutions and in-depth product knowledge 3. Integration into a multinational company with a Human-First culture #### **Store: Albufeira** #### **Your Day-to-Day** * Deliver proactive, personalized, and mobile customer service, establishing the foundation for building trust-based relationships that ensure Resident Customer retention; * Take responsibility for solution sales to customers, accurately anticipating and identifying Resident Customers’ needs, and supporting them throughout the selection process of the best solution (product + complementary items + service) to meet their needs; * Possess in-depth knowledge of the product range offered in your department and its complementary items, conveying confidence and professionalism to Resident Customers; * Understand digital tools available to Resident Customers and the various sales channels (website and kiosk), using them to deliver the best possible experience; * Know, propose, and sell the various services offered by LEROY MERLIN in your store and their benefits: delivery, installation, Home Card, maintenance, financing, energy certification, roof rails, tool rental, and van rental, among others; * Process payments at the Advisory Point; * Ensure Cleanliness, Signage, and Safety within your assigned section, maintaining an attractive product presentation on shelves/podiums, as well as all educational materials and informative signage (labels and pricing). #### **Who We Are Looking For** * Educational qualifications equivalent to completion of 12th grade or a Technical Professional Course; * 1–2 years of experience as a sales associate; * Good user-level computer skills; * Strong interpersonal and teamwork abilities; * Excellent communication skills, strong business and results orientation; * Initiative, critical thinking, and entrepreneurial spirit; * Passion for customers and their needs; * Interest in technical products and their applications; #### **What We Offer** * Integration into a multinational company offering competitive salaries and variable compensation, tailored to your experience and qualifications; * Benefits and partnerships with over 200 brands; * Initial training for onboarding into the company and role; * Well-being policies, including up to 30 annual vacation days; * Employee referral program, with incentives for each recommended candidate who joins the team; * Flexible work policies; * Meal benefits, including soup, fresh fruit, bread, butter, cereals, milk, and yogurts; * 10% discount at Leroy Merlin stores; * Health and life insurance; * One day of corporate volunteering. #### **About Us** Leroy Merlin is a market-leading company in DIY, construction, decoration, and gardening, with a strong presence in Portugal. Committed to innovation, sustainability, and customer experience, we provide a dynamic and collaborative work environment where we value diversity, creativity, and proactivity. We place people at the center of every decision and live our Human-First culture, where each employee is a leader with opportunities to grow.
João Santos
Indeed · HR
João Santos
Indeed · HR
