Technical Customer Support Specialist – German & English

Description

Summary: Seeking a tech-savvy professional fluent in German and English to provide world-class technical support for search engine features and troubleshooting. Highlights: 1. Support users with search engine features and technical troubleshooting 2. Thrive in a fast-paced environment with continuous feedback and training 3. Deliver empathetic, high-quality customer experience ##### **Technical Customer Support Specialist – German \& English (Lisbon)** **Location:** Lisbon, Portugal (On\-site) **Position Type:** Full\-time **Schedule:** Rotational shifts (No night shifts ### **About the Role** Are you a tech\-savvy professional fluent in German and English who loves solving problems? We are seeking a **Technical Customer Support Specialist** to join our multicultural team in Lisbon. In this role, you will support users with search engine features and technical troubleshooting, ensuring they receive world\-class service. This is a fantastic opportunity for someone who thrives in a fast\-paced environment, communicates effortlessly, and is eager to grow through continuous feedback and training. ### **Key Responsibilities** * Assist users with technical inquiries and troubleshooting related to search engine tools and platforms. * Provide clear, step\-by\-step guidance through chat, email, and phone channels. * Identify, document, and escalate complex technical challenges to specialized support teams. * Deliver an empathetic and high\-quality customer experience to maintain top satisfaction levels. * Stay up to date with continuous platform improvements, policy updates, and new tools. ### **Requirements** * **Language Proficiency:** Full professional fluency in both **German** and **English** (written and spoken). * **Communication Skills:** Exceptional verbal and written communication skills with the ability to simplify technical jargon. * **Customer\-Centric Mindset:** A genuine passion for helping people and delivering exceptional support. * **Adaptability:** Comfortable working in a dynamic environment and highly receptive to constructive feedback and coaching. * **Flexibility:** Open to working rotational daytime schedules, including weekends (no night shifts required). ### **What We Offer** * **Base Salary** paid over 14 months * **Meal Allowance:** €150 per month. * **Performance Bonus:** Up to €135 per month (paid over 12 months). * **Attendance Bonus:** €120 per month (paid over 11 months). * **Workplace:** A dynamic, inclusive, and modern office setting in Lisbon. * **Career Growth:** Comprehensive onboarding training and clear pathways for internal advancement. ### **Ready to apply?** Submit your resume today and jumpstart your technical support career in Lisbon!