Job Summary: Arentia is seeking a Support Coordinator with strong organizational skills and customer orientation to operationally manage support activities, directly impacting the customer experience. Key Highlights: 1. Integration into a dynamic and collaborative team focused on innovation 2. Continuous training and opportunities for professional development 3. An open environment encouraging experimentation and implementation of new solutions At Arentia, we develop technology that simplifies life—starting with simplifying the lives of the people who are part of our team. We are a Portuguese consulting firm specializing in management systems, with a focus on ERPs, IT, R\&D, and Industry, recognized by the **Great Place to Work** certification, positioning us according to international best practices in People Management. We foster a collaborative work environment oriented toward growth and innovation. **We are looking for a Support Coordinator!** We seek a professional with strong organizational ability, customer orientation, and enthusiasm for dynamic environments to assume a central role in the operational management of support. This position entails significant operational coordination responsibilities and management of support requests, directly influencing our customers’ experience. **Requirements:** * Bachelor’s degree (preferably in Computer Science, Management, or related fields); * Experience in customer support or operations roles (preferred); * Experience with helpdesk tools / ticket management systems (preferred); * High capacity for organization and priority management; * Strong customer orientation and problem-solving skills; * Excellent communication skills; * Ability to manage multiple tasks simultaneously. **Main Responsibilities:** * Ensure registration, classification, and prioritization of Technical Assistance Requests (TAR); * Guarantee correct assignment of requests to teams/consultants; * Manage priorities according to defined criteria; * Continuously monitor requests until closure; * Ensure regular communication with customers and internal teams; * Monitor SLA and deadline compliance; * Perform pre\-validation of interventions (effort estimation and technical description); * Ensure consistency and quality of recorded information; * Identify opportunities for improvement in support processes; * Ensure operational coordination of consultants and continuous improvement of support processes. **What we offer you:** * Integration into a dynamic, collaborative, and innovation-focused team; * Modern workplace surrounded by nature, featuring outdoor spaces, a tennis court, and a lake; * Hybrid work arrangement; * Continuous training and opportunities for professional development; * An open environment encouraging experimentation and implementation of new solutions; * Performance- and career-development-based compensation; * Health insurance; * Leisure and team-building events organized by the Arentia Team. **Do you want to join the Arentia Team and grow with us in this impactful and evolving role?** Send your CV to **pessoas@arentia.pt**, including a brief summary of your background, or apply via the online form.
João Santos
Indeed · HR
João Santos
Indeed · HR
