Spa Manager - Octant Douro

Description

Job Summary: Responsible for organizing and coordinating SPA treatments, managing the team, and ensuring the highest quality service. Key Highlights: 1. Management and coordination of SPA, massage, and aesthetics teams and services 2. Active participation in recruitment, selection, and training of staff 3. Definition of financial targets and supervision of SPA operations Job Description Responsible for organizing SPA treatments according to the hotel's standards and guidelines, as well as coordinating and organizing the team to deliver the highest quality service. Key Responsibilities * Ensure that guests arriving at the SPA receive professional, high-quality service; * Manage the SPA team by scheduling shifts, vacations, and days off; provide continuous training and conduct performance evaluations. * Actively participate in recruitment, selection, and training of staff for the SPA department. * Coordinate and organize therapist / SPA / massage / aesthetics services; * Coordinate and execute events, experiences, and special requests; * Manage and supervise various seasonal tasks and reports related to the SPA; * Ensure management of massage and aesthetics reservations and requests; * Define annual financial targets, analyze costs for SPA procedures and services, as well as sales campaigns and promotional events; * Be thoroughly familiar with all SPA services offered and able to effectively promote them to guests; * Ensure tidiness and cleanliness of the workplace, equipment, and products used; * Supervise stock levels of towels, robes, slippers, and hangers; * Ensure facilities are properly cleaned and all equipment functions correctly; * Develop and maintain up-to-date records of all SPA operations through monthly reports. Experience We Seek * High sense of responsibility and precision; * Strong ability to anticipate problems; * Excellent analytical and organizational skills; * Proactive and versatile attitude; * Good communication and interpersonal skills; * Professional appearance; * Respect for the group's philosophy and vision. * Availability and flexibility regarding working hours.