Job Summary: We are seeking a Second Receptionist to strengthen our Front-Office team, ensuring excellent service and guest satisfaction. Key Highlights: 1. Welcoming guests efficiently and courteously 2. Managing reservations and providing comprehensive information 3. Handling unexpected situations while maintaining high quality standards The Navigator Collection is a rapidly expanding hotel group with properties in the Algarve and Porto Santo. Our mission is to deliver exceptional experiences to our guests while fostering an internal culture of innovation, operational excellence, and sustainable growth. We are looking for a **Second Receptionist (m/f)** to reinforce the Front\-Office team at our 4\*-rated *Solaqua* Hotel in Albufeira, on a rotating shift schedule with full and immediate availability. **Main Responsibilities:** * Welcoming guests efficiently and courteously, ensuring a smooth and welcoming check\-in and check\-out process; * Managing and updating reservations accurately, ensuring effective organization of guest flow; * Providing complete and clear information about the hotel, its services, as well as local points of interest and available activities; * Answering phone calls, responding to emails, and interacting face-to-face with guests, always maintaining a professional, friendly, and helpful attitude; * Performing administrative tasks related to reception, such as issuing payment documents, organizing files, and closing accounts; * Addressing complaints or unexpected situations promptly and effectively, upholding high service quality standards; * Collaborating with other departments to ensure an integrated and memorable guest experience. **Requirements:** * Minimum education level: 12th grade; technical training in Tourism, Hospitality, or a related field is preferred; * Proven experience of at least 2 years in reception roles, preferably within a hotel environment; * Solid knowledge of reservation systems, especially Newhotel Cloud PMS; * Proficiency in computer tools, particularly Word, Excel, and Outlook; * Fluency in Portuguese and English (mandatory); * Excellent communication skills, with the ability to interact effectively with diverse guest profiles; * Strong organizational skills, ability to prioritize tasks, and resilience under stress; * Proactive attitude with strong customer-service orientation; * Autonomy, sense of responsibility, and initiative; * High attention to detail, ensuring accuracy and quality in all tasks. **Offer:** * Direct involvement in a rapidly growing project with tangible impact on operations. * Competitive remuneration aligned with demonstrated experience for the role.
João Santos
Indeed · HR
João Santos
Indeed · HR
