Russian Speaking Customer Advisor

Description

Summary: Join Lisbon's international business hub as a Russian-speaking Support Consultant, providing high-quality assistance to users of a premier global social media platform. Highlights: 1. Advance your career in a diverse international business hub 2. Support a global user base for a premier social media platform 3. Comprehensive, fully paid training program provided **This role is strictly restricted to applicants who are already established residents of Portugal. We are unable to consider international applications or requests for visa sponsorship.** ### **The Opportunity** Are you ready to advance your career within Lisbon's most diverse international business hub? We are seeking enthusiastic Russian\-speaking Support Consultants to represent a premier global social media platform. In this role, you will support a diverse global user base, helping to maintain a safe, functional, and highly cooperative online community. ### **Primary Responsibilities** As a Support Consultant, you will ensure high\-quality service and uphold platform standards through the following tasks: * **User Communication:** Respond to incoming chat and email messages from Russian\-speaking users regarding account recovery, privacy settings, and general features. * **Technical Troubleshooting:** Investigate and resolve user\-interface glitches and technical bugs to improve the overall user experience. * **Policy Enforcement:** Educate community members on platform guidelines and safety protocols to ensure a secure and welcoming digital space. * **Performance Standards:** Provide fast, empathetic, and professional assistance to consistently meet team quality metrics. ### **Candidate Profiles \& Qualifications** We value motivation and potential over extensive technical experience. If you have the drive, our comprehensive, fully paid training program will teach you everything you need to know. #### **Requirements** * **Language Skills:** Native or fluent proficiency in Russian, combined with upper\-intermediate English skills (B2 level) for corporate training and internal team communication. * **Right to Work:** You must possess existing legal authorization to work in Portugal. Valid documentation includes a Portuguese Residence Permit (*Título de Residência*), an EU Passport, or official Refugee Status. * **Work History:** Open to applicants from any professional background. Previous experience in customer service or hospitality is welcome but not required. * **Availability:** Flexible and willing to work rotating schedules in a dynamic, collaborative environment. ### **Compensation \& Working Hours** * **Base Salary:** **€1,237 gross per month** (based on a standard 12\-month pay schedule). * **Weekly Hours:** A full\-time schedule of 40 hours per week, distributed across 5 working days. * **Daily Schedule:** 8 working hours per day, plus a 1\-hour lunch break. * **Shift Times:** Rotational shifts scheduled between Monday and Sunday, running from **07:00 AM to 12:00 AM (Midnight)**. ### **Benefits \& Company Culture** * **Career Growth:** Strong pathways for rapid internal promotion, with entry\-level agents regularly moving up into Quality Assurance, Corporate Training, and Team Management. * **Health \& Wellness:** Comprehensive private health insurance and dedicated wellness initiatives. * **Modern Workspace:** Work from a cutting\-edge, premium office facility alongside a diverse global team representing more than 50 nationalities. * **Perks \& Activities:** Access to free local language classes, company\-sponsored surf lessons, sports leagues, and frequent team social events. * **Job Security:** Enjoy the stability of a reliable income backed by a major international technology brand.