Help Desk

Description

Job Summary: Milestone is seeking a Help Desk Technician for remote IT support and user assistance, ensuring logging, categorization, and resolution of requests. Key Highlights: 1. Integration into an experienced and ambitious team with continuous training 2. Innovative culture focused on technology and centered on people 3. Recognition as an employer of excellence and a great place to work Milestone is looking for a colleague with prior experience as a Help Desk Technician to join a client in the Telecommunications sector located in the Greater Porto area. **What We Value:** · Education in Information Technologies (preferred); · Previous experience in Help Desk or Service Desk roles (valued); · Basic knowledge of operating systems (Windows, ChromeOS), Active Directory (AD), Microsoft applications, networking, and end-user support; · Preference for candidates with experience in support helpdesk lines, strong communication skills, teamwork spirit, critical thinking, and initiative; · Proactivity, resilience, quality focus, and attention to detail; · Capacity for innovation and continuous improvement; · Availability to perform preventive maintenance, approximately 1–2 times per month; · Work location: Porto; · On-site work model. **Your Mission:** · Provide remote IT support to end users, responding to requests received through various channels (voice, email, ITSM, etc.); · Ensure the process of logging, categorizing, troubleshooting/resolving, or escalating requests to other teams according to defined procedures; · Document all activities and interactions in the ITSM tool related to request handling; · Shift schedules between 7 a.m. and 11 p.m., 7 days per week (rotating shifts); · Possibility of teleworking during certain hours, subject to compliance with predefined service rules; · In-person training. **What You’ll Find:** * Top-ranked happiest company in Portugal according to the Happiness Works Portugal Study, 2025; * People’s Choice Award winner at the Wellbeing Awards 2025; * One of the best employers to work for in Portugal, as recognized by Human Magazine, 2025; * People-centered and well-being-focused management strategy; integration into an experienced and ambitious team; · Continuous training and career development opportunities; · Competitive remuneration aligned with responsibilities; · Innovative culture focused on technology. If this resonates with you, please send your **CV** to **jobs.technology@milestone.pt**, referencing **MLSTHDP11820260707\.** "Tomorrow is made of everything we are made of and we can't wait to take you there!" Employment Type: Full-time Work Location: On-site