German job

Description

Summary: We are looking for German-speaking Technical Support Agents for first-level Microsoft 365 support who enjoy technology and wish to deliver excellent customer service. Highlights: 1. First-level technical support for Microsoft 365 2. Working in an international and appreciative team 3. Intensive onboarding and development opportunities GERMAN-SPEAKING TECHNICAL SUPPORT AGENT (M/F/D) Full-time or part-time | Portugal | Starting in approximately 2–3 months **Remote First. Human Always.** Do you speak fluent German, enjoy technology, and like helping others solve their IT-related questions? Then join **HUMAN AI Contact** and support our customers in **first-level technical support for Microsoft 365**. We are currently expanding our team in Portugal and seeking motivated German-speaking colleagues who wish to jointly deliver **excellent technical customer service**. Your responsibilities As a **Technical Support Agent**, you will be the first point of contact for users regarding technical questions and issues related to Microsoft 365. Your responsibilities include, among others: * Receiving and processing technical support requests * **First-level support for Microsoft 365** * Assisting users with typical M365 applications and features * Analyzing and systematically resolving incidents * Recording and documenting cases in **ServiceNow** * Tracking and updating tickets * Resolving issues within the scope of first-level support or escalating them to subsequent support levels * Ensuring high service quality and a positive customer experience What you bring * Excellent **German language skills (minimum C1, ideally C2 or native speaker)** * Good **English language skills**, as you will be working in an international environment * Interest in IT and digital technologies * Ideally, initial experience in **IT, helpdesk, or technical customer support** * Basic knowledge of **Microsoft 365** * Experience with ticketing or service management systems is an advantage * **ServiceNow knowledge** is a plus but not a requirement * Strong communication skills and enthusiasm for interacting with people * A structured, reliable, and solution-oriented work approach **Motivated career changers with strong IT affinity are also welcome.** ❤ What awaits you at HUMAN AI Contact At our company, you are not just a personnel number. We believe that **excellent customer service is delivered by people**, empowered by modern technology. You can expect: * Working in **Portugal** within an international environment * **Remote work / Home office** – depending on the project model * **Full-time or part-time employment** * Intensive onboarding and training; working with modern tools and technologies * Development opportunities and continuous learning * An appreciative and international team * Working in your native language or at a very high level of German * The opportunity to shape your professional future in Portugal Your start with us The project launch is currently planned for **approximately 2–3 months from now**. To ensure we start well-prepared together, we are already beginning candidate selection and team building. **You don’t need to know everything. What matters most to us is your curiosity, your passion for solving problems, and your desire to help others.** Ready to join HUMAN AI Contact? We look forward to meeting you! **Apply now and become part of our team in Portugal.** Application link: https://www.humanaicontact.com/startseite-portugiesisch **HUMAN AI Contact** *Humanity. Technology. Excellence.* Payment: 1 450,00€ – 1 650,00€ per month Benefits: * Internet access * Meal card/voucher * Flexible working hours * Remote work Work location: Remote