Front Office Assistant (m/f)

Description

Job Summary: A professional to provide customer service, schedule services, manage processes, and promote complementary sales in the automotive sector. Key Highlights: 1. Integration into a solid, dynamic, and growing company 2. Customer service and management of assistance processes 3. Promotion of complementary service sales A prestigious client company operating in the automotive sector seeks to recruit, through our agency, Responsibilities * Jointly manage, with the Front-Office Area Manager, the appointment schedule; * Provide service to internal and external customers, particularly for scheduling inspections, repair appointments, and vehicle collection after repairs; * Promote the sale of complementary services beyond vehicle repair; * Open and manage assistance processes and related tasks according to the company's current procedures; * Ensure clarification or appropriate referral of technical queries within the claims process; * Complete the Courtesy Vehicle Contract (in the Rent-a-Car fleet management application) and ensure delivery of the Courtesy Vehicle to customers; * Ensure customers receive real-time information regarding the status and progress of their vehicle repair process. * Maintain tidiness and comfort conditions for customers in the Front-Office Area (cleaning, organization, waiting area). Requirements * Minimum educational qualification: 12th grade or higher (higher qualifications are advantageous); * Experience in commercial roles (customer service); * Knowledge of the insurance sector (preferred); * Sense of responsibility and ability to work independently; * Strong communication and interpersonal skills; * Customer-oriented mindset; * Proactivity, autonomy, and versatility; * Valid driver's license (mandatory requirement); * English language proficiency; * User-level computer literacy (MS Office environment); * Immediate availability. We Offer * Integration into a solid, dynamic, and growing company; * Attractive salary conditions commensurate with job responsibilities. Work Location: Queluz The personal data provided by the candidate will be collected and processed confidentially for recruitment and selection purposes, in accordance with the General Data Protection Regulation. The candidate's personal data will be retained in our database for 24 months. For further information, please consult our privacy policy. Employment Type: Full-time Salary: €920.00 per month Benefits: * Meal voucher/card Work Location: On-site