Helpdesk Technician

Description

Job Summary: Axians is seeking a Helpdesk Technician to join its technical support team, ensuring incident tracking and resolution for end users. Key Highlights: 1. Local technical support and first-line user assistance 2. Diagnosis and resolution of hardware, software, and OS incidents 3. Installation, configuration, and maintenance of equipment and applications The possibilities of technology are limited only by our imagination. We work on complex digital projects with major clients aiming to overcome the greatest challenges of our time. As part of Vinci Energies, Axians is the brand dedicated to ICT and Digital Transformation. You can find\-us in 37 countries, with over 16\.000 employees and generating more than €3\.6 billion. We are seeking a Helpdesk Technician to join a technical support team, ensuring incident tracking and resolution for end users. **Responsibilities:** Provide local technical support at client premises, adhering to defined processes and procedures; Deliver first-line technical assistance to users; Handle and manage support calls; Diagnose and resolve incidents related to hardware, software, and operating systems; Ensure installation, configuration, and maintenance of equipment and applications; Be available for mobility and travel as required by operational service needs; Log, track, and monitor requests and incidents using provided tools. **Requirements and Skills:** **a { text\-decoration:** none; color: \#464feb; } tr th, tr td { border: 1px solid \#e6e6e6; } tr th { background\-color: \#f5f5f5; } Knowledge of end-user IT support and Windows operating systems; Experience in installation, configuration, and maintenance of equipment and applications; Knowledge of Active Directory (user creation and management); Proficiency with Microsoft Office tools; Linux and PowerShell knowledge are considered advantageous; Strong communication and interpersonal skills; Proactive, assertive, and problem-solving oriented profile; High sense of responsibility, attention to detail, and customer orientation; Ability to adapt, manage stress, and work collaboratively. **Our Offer:** Work-life balance; 5 additional days of maternity leave; Employee Assistance Program (support in areas such as Psychology, Psychosocial, Legal, and Financial); Hybrid working model; Employee Stock Program; Flexible benefits; Health and life insurance; Internal mobility program. At Axians, we foster an inclusive and diverse environment. We encourage applications from persons with disabilities or impairments and commit, if necessary, to providing reasonable accommodations throughout the recruitment and onboarding process. If accommodations are needed, please specify the functional accommodations required via email to madalena.cardoso@axians.com