Job Summary: Proactive and personalized customer service, solution-based selling, in-depth knowledge of products and services, ensuring customer loyalty. Key Highlights: 1. Personalized and proactive customer service 2. Focus on solution-based selling and customer loyalty 3. Human-First culture with growth opportunities #### **Store: Évora** #### **Your Day-to-Day** * Deliver proactive, personalized, and mobile customer service, building the foundation for a trusted relationship that ensures loyalty of the Resident Customer; * Take responsibility for solution-based selling to the Customer, anticipating and accurately identifying the needs of the Resident Customer, and supporting them in selecting the best solution (product + complementary items + service) to fulfill their needs; * Possess in-depth knowledge of the product offerings in your department and related complementary items, conveying confidence and professionalism to the Resident Customer; * Understand digital tools available to support the Resident Customer and the various sales channels (website and kiosk), using them to deliver the best possible experience; * Know, propose, and sell the various services offered by LEROY MERLIN in your store—and their benefits—including delivery, installation, Casa Card, maintenance, financing, energy certification, roof rails, tool rental, and van rental, among others; * Process payments at the Advice Point; * Ensure Cleanliness, Signage, and Safety within your assigned area, maintaining an attractive presentation of products on shelves/podiums, as well as all educational materials and informational signage in the department (labels and pricing). #### **Who We’re Looking For** * Educational qualifications equivalent to 12th grade or a Professional Technical Course; * 1 to 2 years of experience as a sales associate; * Good user-level computer skills; * Strong interpersonal and teamwork skills; * Excellent communication skills, strong business and results orientation; * Initiative, critical thinking, and entrepreneurial spirit; * Passion for customers and understanding their needs; * Interest in technical products and their applications; #### **What We Offer** * Opportunity to join a multinational company offering a competitive salary and variable compensation, tailored to your experience and qualifications; * Benefits and partnerships with over 200 brands; * Initial training for integration into the company and role; * Well-being policies, including up to 30 annual vacation days; * Employee referral program, with incentives for each recommended candidate who joins the team; * Flexible work policy; * Meal benefits, including soup, fresh fruit, bread, butter, cereals, milk, and yogurts; * 10% discount at Leroy Merlin stores; * Health and life insurance; * 1 day of corporate volunteering. #### **About Us** Leroy Merlin is a market-leading company in DIY, construction, decoration, and gardening, with a strong presence in Portugal. Committed to innovation, sustainability, and customer experience, we provide a dynamic and collaborative work environment where we value diversity, creativity, and proactivity. We place people at the center of every decision and live a Human-First culture, where each employee is a leader with the opportunity to grow.
João Santos
Indeed · HR
João Santos
Indeed · HR
