Job Summary: Proactive and personalized customer service, sales of solutions, in-depth knowledge of products and services, payment management, and section organization. Key Highlights: 1. Personalized customer service and loyalty of the Resident Customer 2. Sales of Leroy Merlin solutions and services 3. Dynamic and collaborative environment with a Human First culture #### **Store: Almada** #### **Your day\-to\-day** * I provide proactive, personalized, and mobile customer service, laying the foundation for a trusting relationship that ensures Resident Customer loyalty; * I am responsible for solution-based selling to the Customer, anticipating and accurately identifying the Resident Customer’s needs, supporting\-him\/her in selecting the best solution (product \+ complements \+ service) to meet those needs; * I possess in-depth knowledge of my section’s product range and complementary offerings, conveying confidence and professionalism to the Resident Customer; * I am familiar with digital tools available to support the Resident Customer and the various sales channels (website and kiosk), using them to deliver the best possible experience; * I know, recommend, and sell the various services offered by LEROY MERLIN in my store—and their benefits: delivery, installation, Home Card, maintenance, financing, energy certification, roof rails, tool rental, and van rental, among others; * I process payments at the Advice Point; * I ensure my section is Clean, Signposted, and Safe, maintaining an attractive presentation of products on shelves\/pedestals, as well as all educational materials and informative signage (labels and pricing). #### **Who we are looking for** * Academic qualifications equivalent to 12th grade\/Vocational Technical Course; * 1 to 2 years’ experience as a sales associate; * Good user-level computer skills; * Strong interpersonal and teamwork abilities; * Excellent communication skills, strong business and results orientation; * Initiative, critical thinking, and entrepreneurial spirit; * Passion for customers and their needs; * Interest in technical products and their application; #### **What we offer** * Integration into a multinational company offering competitive salaries and variable compensation aligned with your experience and qualifications; * Benefits and partnerships with over 200 brands; * Initial training for integration into the company and role; * Well-being policies, including up to 30 annual leave days; * Employee referral program with incentives for each recommended candidate who joins the team; * Flexible working policies; * Meal benefits, including soup, fresh fruit, bread, butter, cereals, milk, and yogurts; * 10% discount at Leroy Merlin stores; * Health and life insurance; * 1 day of corporate volunteering. #### **About us** Leroy Merlin is a market-leading company in DIY, construction, decoration, and gardening, with a strong presence in Portugal. Committed to innovation, sustainability, and customer experience, we foster a dynamic and collaborative work environment where we value diversity, creativity, and proactivity. We place people at the center of every decision and live by a Human First culture, where each employee is a leader with opportunities to grow.
João Santos
Indeed · HR
João Santos
Indeed · HR
