Job Summary: Proactive, personalized, and mobile customer service, responsible for selling solutions and ensuring the loyalty of Resident Customers, with emphasis on product and service offerings. Key Highlights: 1. Proactive and personalized customer service 2. Focus on solution selling and customer loyalty 3. In-depth knowledge of products and digital tools #### **Store: Évora** #### **Your Day-to-Day** * Deliver proactive, personalized, and mobile customer service, establishing the foundation for a trusting relationship that ensures Resident Customer loyalty; * Be responsible for solution selling to the Customer, anticipating and accurately identifying the needs of the Resident Customer, and supporting them in selecting the best solution (product + complementary items + service) to fulfill their needs; * Possess in-depth knowledge of the product range offered in your department and its complementary items, conveying confidence and professionalism to the Resident Customer; * Know the digital tools available to support the Resident Customer and the various sales channels (website and kiosk), using them to deliver the best possible experience; * Know, propose, and sell the various services offered by LEROY MERLIN in your store and their benefits: delivery, installation, Home Card, maintenance, financing, energy certification, roof rails, tool rental, and van rental, among others; * Process payments at the Advice Point; * Ensure your section remains Clean, Signposted, and Safe, maintaining an attractive presentation of products on shelves/podiums, as well as all educational materials and informational signage (labels and pricing). #### **Who We Are Looking For** * Educational qualification equivalent to 12th grade or Technical Professional Course; * 1 to 2 years of experience as a sales associate; * Good user-level computer skills; * Strong interpersonal skills and ability to work in a team; * Excellent communication skills, strong business and results orientation; * Initiative, critical thinking, and entrepreneurial spirit; * Passion for customers and their needs; * Interest in technical products and their applications; #### **What We Offer** * Opportunity to join a multinational company offering a competitive salary and variable compensation aligned with your experience and qualifications; * Benefits and partnerships with over 200 brands; * Initial training for integration into the company and role; * Well-being policies, including up to 30 annual vacation days; * Employee referral program, with incentives for each recommended candidate who joins the team; * Flexible working policy; * Meal benefits, including soup, fresh fruit, bread, butter, cereals, milk, and yogurts; * 10% discount at Leroy Merlin stores; * Health and life insurance; * One day of corporate volunteering. #### **About Us** Leroy Merlin is a leading company in DIY, construction, decoration, and gardening, with a strong presence in Portugal. Committed to innovation, sustainability, and customer experience, we offer a dynamic and collaborative work environment where we value diversity, creativity, and proactivity. We place people at the heart of every decision and live by a Human First culture, where every employee is a leader with the opportunity to grow.
João Santos
Indeed · HR
João Santos
Indeed · HR
