Job Summary: We are seeking an IT Technologies Specialist with training and experience in in-person and remote technical support, as well as problem diagnosis and resolution. Key Highlights: 1. In-person and remote user technical support 2. Hardware and software problem diagnosis and resolution 3. User account management and hardware inventory We are looking for an IT Technologies Specialist with professional training in Management Informatics or equivalent, and experience in in-person and remote user technical support, as well as hardware, software, network, and peripheral problem diagnosis. **Requirements:** * Professional course in Management Informatics Technician (Level 4\) or equivalent. * Experience in in-person and remote user technical support. * Knowledge of hardware, software, network, and peripheral problem diagnosis and resolution. * Experience in Help Desk / Service Desk environments. * Knowledge of Help Desk request and incident management. * Experience in installation and configuration of IT equipment. * Knowledge of user account and access permission management. * Ability to support users in using IT applications and tools. * Knowledge of hardware inventory management and maintenance. **Responsibilities:** * Provide in-person and remote technical support to users. * Diagnose and resolve issues related to hardware, software, networks, and peripherals. * Provide support in Help Desk / Service Desk environments. * Register, track, and close Help Desk requests and incidents. * Install and configure IT equipment. * Manage user accounts and their respective access permissions. * Support users in utilizing the IT applications and tools provided by the organization. * Update and maintain the hardware inventory. **Work Model: On-site \- Sines** Compensation: €1,100.00 \- €1,250.00 per month Work Location: On-site
João Santos
Indeed · HR
João Santos
Indeed · HR
