Field Support Technician - Vacation Coverage (M/F) - Lisbon

Description

Job Summary: We are seeking a Helpdesk Technician to provide first-line technical support and computer equipment maintenance in Lisbon. Key Highlights: 1. First-line technical support to users 2. Installation and maintenance of computer equipment 3. Diagnosis and resolution of issues in Microsoft 365 **ET Services IT Solution** is currently recruiting a **part-time Helpdesk Technician** to cover **vacation replacements** within our technical support team in Lisbon. If you have experience in support roles and availability on the indicated dates, this could be your opportunity! **Main Responsibilities:** * Provide **first-line technical support** to users, ensuring proper incident logging and resolution * Install, configure, and maintain **computer equipment** (PCs, peripherals, and mobile devices) * Diagnose and resolve issues in **Microsoft 365** and other corporate tools * Manage requests in the ticketing system and **escalate** to higher tiers when necessary * Provide support for **Outlook, Teams, and OneDrive** (login, synchronization, MFA) **Requirements:** * IT education: Technical-professional secondary education (12th grade) or **bachelor's degree** (preferred) * Minimum **1 year** of experience in Helpdesk, Service Desk, or Field Support roles * Proficiency in identifying and resolving **hardware and software** issues * Solid knowledge of installation and configuration of **Windows, Android, and iOS** * Proficiency in **Microsoft 365** tools: Azure AD, Intune, SharePoint, OneDrive, Office, and Microsoft Teams **We Value:** * Strong sense of responsibility, organization, and autonomy * Communication skills and good interpersonal relationships * Dynamism, proactivity, and customer orientation * Ability to work under pressure and manage priorities * Basic knowledge of **Spanish** (preferred) **We Offer:** * A dynamic and collaborative work environment * Opportunities for professional development * Competitive remuneration * **Vacation Coverage Dates 2026/2027:** **Summer** * May 28 – June 5 * June 25 – July 10 * August 17 – August 28 **Winter** * September 7 – September 15 * November 16 – November 30 * December 23 – January 4, 2027 **Working Hours:** * Monday to Friday * 9:00 AM – 6:00 PM (with lunch break from 1:00 PM to 2:00 PM) **Location:** * Campolide, Lisbon (on-site) **We Offer** * Integration into a **dynamic and collaborative** work environment * Opportunities for professional development and exposure to current technologies * **Competitive remuneration**, commensurate with role and experience If you meet the requirements and are available on the indicated dates, **submit your application now** and join the ET Services IT Solution team! Job Type: Full-time, Temporary or Fixed-term Employment Contract, Freelance / Short-term Contract Duration: 58 days Compensation: €960.00 – €1,160.00 per month Benefits: * Free parking * Transportation allowance Educational Qualifications: * Secondary education (Mandatory) Experience: * Help desk: 1 year (Mandatory) Language: * Spanish (Mandatory) * English (Mandatory) License/Certification: * Diploma/Certificate (Mandatory) Work Location: On-site