Field Support / IT Support Technician

Description

Job Summary: We are seeking Field Support / IT Support professionals to provide support to various clients across ongoing projects and ad-hoc interventions, delivering on-site support and problem diagnosis. Key Highlights: 1. In-person user support and technical issue resolution 2. Equipment installation, configuration, and replacement 3. Support for Active Directory tasks and execution of Smart Hands **Field Support / IT Support Technician** **Lisbon \| Carnaxide \| Avenida da Liberdade and other locations** **Portuguese and English** Ongoing projects and ad-hoc interventions At **IRIS Tech Spectrum**, we are expanding our network of **Field Support / IT Support** professionals to support various clients. We seek professionals available for both **ongoing projects** and **ad-hoc interventions**, such as a few-hour site visit to a client to address a specific need, install or replace equipment, provide local support, or perform *smart hands* activities. **What you will do:** * In-person user support * Diagnosis and resolution of issues on desktops and laptops * Equipment installation, configuration, and replacement * Windows and Microsoft 365 support * Printer, peripheral, and other equipment configuration * Basic hardware, software, and network troubleshooting * Workstation installation and configuration * IMAC: Install, Move, Add \& Change * Support for Active Directory tasks, including password and user account management * Remote support to technical teams during on-site interventions * Execution of Smart Hands tasks when required * Logging and updating of performed interventions **What we are looking for:** * Experience in IT Support, Helpdesk, Desktop Support, or Field Support * Solid knowledge of Windows and the Microsoft ecosystem * Basic networking knowledge is a plus * Ability to independently diagnose and resolve issues * **Fluent Portuguese** * **Good English proficiency**, as you will collaborate with international teams * Willingness to travel to client sites * Strong communication skills and user-facing experience * Responsibility and punctuality **Current locations requiring support:** Carnaxide Avenida da Liberdade, Lisbon Additional interventions may arise in other areas of the Lisbon region and, occasionally, elsewhere in Portugal. **Project Types** Client requirements vary: * Ongoing support projects * Temporary staffing reinforcements * Technician backfill * Interventions lasting several hours or one day * Equipment installations, replacements, and upgrades * Ad-hoc support in offices and retail stores This opportunity may be especially appealing to professionals who wish to work with us regularly while also remaining available for **ad-hoc Field Support interventions**. If you have experience in this field and would like to join our network of technicians, please send us your CV indicating your **location, availability, and areas where you can travel**. Job Type: Full\-time Pay: From 1,350\.00€ per month Work Location: In person