Job Summary: We are seeking a Customer Service Specialist to manage and track customer orders, ensure excellent service delivery, and collaborate with teams to optimize processes. Key Highlights: 1. Integration into a growing international company 2. Collaborative, dynamic, and innovation-oriented work environment 3. Opportunities for professional development and continuous learning Bi\-Silque is a global specialist and leader in the production and distribution of visual communication products. We export to 82 countries and are recognized for Innovation, Quality, and Sustainability. We are a company committed to excellence and innovation. We offer a dynamic and collaborative work environment where you will have the opportunity to grow and develop your professional skills. We are looking for a Customer Service Specialist (USA Market) (m/f) to work at our headquarters in Esmoriz. Responsibilities: * Manage and track customer orders from receipt through to delivery; * Enter, validate, and update orders in internal systems; * Deliver excellent service via email, phone, and other communication platforms; * Respond to inquiries regarding products, orders, deliveries, invoicing, and after-sales support; * Handle complaints and returns, ensuring efficient and customer-centric resolution; * Collaborate with Logistics, Planning, Sales, and Production departments to meet deadlines and service-level targets; * Identify and propose improvements to customer service and client management processes; * Maintain up-to-date records of interactions and incidents in the system; * Utilize digital tools, including Artificial Intelligence solutions, to optimize processes, support information research, and improve response quality and speed to customers. Required Profile: * Fluency in English, with excellent written and verbal communication skills; * Professional experience in Customer Service, Sales Support, Order Management, or similar roles; * International experience and/or direct contact with US-based customers will be valued; * Strong customer orientation and problem-solving ability; * Excellent organizational skills and ability to manage priorities; * Attention to detail and rigor in task execution; * Ability to work under pressure and manage multiple processes simultaneously; * Proficiency in computer tools and ERP systems (SAP, Navision preferred); * Aptitude for adopting new technologies and digital tools; * Experience using Artificial Intelligence tools (e.g., ChatGPT, Microsoft Copilot, or similar) to support communication, information analysis, and productivity enhancement; * Mindset focused on continuous improvement, innovation, and process optimization; * Team spirit, proactivity, and sense of responsibility; * Immediate availability (preferred). We Offer: * Integration into a growing international company; * Collaborative, dynamic, and innovation-oriented work environment; * Opportunities for professional development and continuous learning; * Competitive compensation commensurate with experience and demonstrated competencies. Applications: If you believe you match this profile, please send your CV referencing CS\_2026 to: cv@bisilque.com Non-discrimination and Equal Access Policy: Bi\-Silque promotes a non-discrimination and equal access policy. All applications will be handled in accordance with Data Protection Law. Work Location: On-site
João Santos
Indeed · HR
João Santos
Indeed · HR
