Job Summary: BAGGA is seeking a Shift Supervisor to ensure the daily operation of the café, lead the team, and guarantee a high-quality customer service experience. Key Highlights: 1. Lead and motivate teams in a café environment 2. Ensure high-quality customer service and customer satisfaction 3. Inclusive environment focused on individual growth BAGGA is looking for a Shift Supervisor to join its team in Loulé. With an extensive range of café, pastry, bakery, and light meal products, BAGGA aims to deliver a delicious and welcoming experience at different times of the day. MC values an inclusive, approachable, and people-oriented culture, promoting individual and collective growth within a collaborative environment. **Responsibilities:** Ensure the daily and efficient operation of the café, from opening to closing; Guarantee execution of procedures required for unit operations; Organize and supervise the work team, assigning tasks effectively; Foster an environment of cooperation, motivation, and results orientation; Implement practices that ensure a high-quality customer service experience; Contribute to customer satisfaction and loyalty; Ensure compliance with food hygiene and safety standards; Ensure the café remains compliant with applicable regulations. **Requirements:** Minimum education level: 12th grade; Affinity with the food service and café industry; Enjoyment of public interaction; Leadership skills and ability to coordinate and motivate teams; Strong results, quality, and customer service orientation. **Preferred Qualifications:** Previous experience managing teams and operating café establishments; Knowledge of Office tools and Winrest. **Offer:** Competitive salary; Meal allowance either as cash or via Dá Card, whichever is more advantageous; Telecommunications plan including voice, data, and equipment for permanent employees; Internal mobility programs for talent development; Health and life insurance for permanent employees, with optional extension of health insurance to family members under favorable conditions; Onboarding and initial training plan; Continuous training platform and financial literacy program; Academic awards and merit scholarships for employees’ children in regular and inclusive education; Holiday programs during school breaks; Newborn kit for the arriving baby; Seasonal flu vaccination, including administration, upon voluntary enrollment; “Somos Sonae” program offering psychosocial, financial, and legal support to employees; Mental health promotion programs and nutrition consultations; Discount and partnership program across more than 300 leading brands.
João Santos
Indeed · HR
João Santos
Indeed · HR
