Job Summary: Maxmat is seeking an E-Commerce Helpdesk Technician to provide excellent customer support, monitor online order processes, and contribute to an efficient shopping experience. Key Highlights: 1. Integration into a solid and growing company. 2. Active participation in the development of the e-commerce channel. 3. Opportunity for professional development and career growth. Maxmat is looking for an E\-Commerce Helpdesk Technician to join its new E\-Commerce Team. Reporting directly to the E\-Commerce Manager, this person will be responsible for ensuring excellence in customer support, overseeing the entire online order process, and contributing to a simple, fast, and efficient shopping experience. Main Responsibilities: * Provide customer support through various contact channels (phone, e\-mail, chat, and other digital means). * Monitor the online order lifecycle, from purchase to delivery and potential after-sales service. * Clarify inquiries regarding products, availability, payments, deliveries, returns, and warranties. * Manage complaints and incidents, ensuring rapid and effective resolution with a focus on customer satisfaction. * Handle return, refund, and exchange processes, ensuring compliance with internal procedures. * Coordinate with Logistics, Stores, Sales, Carriers, and IT teams to resolve operational issues. * Monitor delayed or problematic orders, promoting proactive communication with customers. * Register and track requests using customer support management tools. * Identify opportunities to improve e\-commerce processes, contributing to continuous enhancement of the customer experience. * Monitor key performance indicators related to customer support, such as response time, resolution time, and customer satisfaction level. We Offer: * Integration into a solid and growing company. * Active participation in the development of Maxmat’s e\-commerce channel. * A collaborative, dynamic work environment focused on continuous improvement. * Opportunity for professional development and career growth. * Compensation commensurate with experience and demonstrated competencies. If You Have: * A Master’s degree in Management, Marketing, Communications, or related fields. * Experience in customer support roles within the e\-commerce sector (preferred). * Excellent verbal and written communication skills. * Strong customer orientation and problem-solving ability. * High level of organization, accuracy, and priority management. * Ability to work in a dynamic, goal-oriented environment. * Strong interpersonal skills and ability to work effectively in a team. * Proficiency in Microsoft Office tools. * Knowledge of e\-commerce platforms / CRM systems is a plus. * Good command of English. ... then you are exactly who we are looking for. We look forward to receiving your CV! \#Together We Build! Salary: €927.69 \- €1,345.39 per month Work Location: On-site
João Santos
Indeed · HR
João Santos
Indeed · HR
