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Job Summary: Solidnetworks is recruiting helpdesk technicians for end-user support, seeking dynamic and ambitious profiles for skill development and career management. Key Highlights: 1. Dynamic, motivated, and ambitious team 2. Skill development through certified training 3. Career management across multiple functional areas Solidnetworks, an expert in Information Technology and Outsourcing Services, is expanding its team. If you are looking for new challenges and want to join this dynamic, motivated, and ambitious team, join us! We offer skill development through certified training and career management across the various functional areas of this Group. We are selecting helpdesk technicians for end-user support. The ideal candidate should possess the following competencies: * Proven experience as a service desk technician or in another end-user support role; * Experience using ticketing tools (EasyVista or ServiceNow); * Experience using monitoring and alerting tools (Site24x7, PRTG and/or APPDYNAMICS); * Experience working in Windows environments via SCCM, MSFT Active Directory, Dameware, TeamViewer; * Practical technical knowledge of workplace automation products, databases, and remote control tools; * Solid understanding of workplace systems, mobile devices, and other technological products; * Proficiency in using microcomputers (preferably with regular use of Microsoft Windows and Microsoft Office); * Ability to diagnose and resolve basic technical issues; * Fluency in English, both written and spoken; * Excellent communication skills; * User-oriented, with ability to work under stressful conditions; * Academic background in IT or equivalent experience. Location: Lagoas Park Working Hours: 8:00 AM to 8:00 PM (8 hours per day) Remote work (with one day per week on-site) and integrated into a shift-based schedule, with compensatory time off. Please send your CV with reference **Helpdesk_Support_Users_2025** Join this team and grow together! Employment Type: Full-time
