Guest Service Representative

Description

Summary: This role involves welcoming guests warmly, managing check-ins/check-outs efficiently, and ensuring a comfortable stay by providing hotel information and support. Highlights: 1. Join a global leader in the travel industry with an international family. 2. Make guests feel at home with a warm welcome and efficient service. 3. Opportunities for development and meeting people from around the world. **Additional Information** **Job Number**26065841 **Job Category**Rooms \& Guest Services Operations **Location**Rua Latino Coelho, 1, Lisbon, Portugal, Portugal, 1069 **Schedule**Full Time **Located Remotely?**N **Position Type** Non\-Management **Welcome to the Family** Where better to make your mark than with one of the world\'s leading travel industry brands? If you have natural communication skills and enjoy working with others, we welcome you into our international family. You\'ll discover a workplace where your personality and ideas are valued as much as your hard work. Each day brings a world of opportunities, development possibilities, and the chance to meet people from all corners of the globe.**The Impact You\'ll Make** Whether a guest arrives exhausted after a long journey or excited about their upcoming vacation, you\'ll always know how to make them feel at home. Guests will appreciate the immaculate front desk presentation, your warm welcome, and your efficiency in handling check-in formalities and providing directions. When guests know you truly care about the quality of their stay, that\'s excellence in action. **Key Responsibilities*** Coordinate, confirm, and process guest arrivals and departures, adapting to all changes * Receive payments and verify or adjust invoices as needed * Provide guests with information regarding their room, the hotel, property amenities, local points of interest, and directions * Prepare daily reports and identify key items to communicate to the next shift team * Generate cashier and closing reports, and securely count cash at the end of each shift * Receive and log wake-up calls and relay them to the appropriate department * Report any emergencies, lost items, or thefts to the appropriate security personnel or authorities * Maintain up-to-date emergency contact lists and deliver all required messages **Benefits You Deserve** You\'ll receive benefits both at work and beyond: * Team-oriented colleagues * Encouraging leadership * Support essential to your well-being and happiness * Opportunities to volunteer and give back to your community * Discounts on hotel rooms, gift shop items, food, and beverages * Recognition programs **Qualifications We\'re Looking For** * Warm, guest-focused attitude * Ability to work effectively in a team * Attention to detail This position requires adherence to quality assurance expectations and standards. Prolonged standing, sitting, or walking may be required. Lifting, carrying, pushing, pulling, and placing objects weighing up to 10 pounds (5 kg) without assistance may be necessary. Other reasonable tasks may be assigned by supervisors upon request. **You Are Welcome Here** Our top priority is welcoming you just as warmly as we welcome our guests. We want you to feel comfortable being yourself and to know that you matter to us. Your role impacts our guests, and for that reason, you will be appreciated and celebrated. *At Marriott International, we are committed to fostering equal employment opportunity, honoring the dignity of every individual, and providing the same opportunities to all. We have created an environment where our associates\' unique attributes are valued and celebrated. Our greatest strength lies in the diverse mix of cultures, skills, and experiences our associates bring. We are committed to preventing discrimination based on protected characteristics, including disability, veteran status, and any other characteristic covered under applicable law.* When you join the Sheraton family, you become part of its international community. Since 1937, our properties have served as gathering places for connection and exchange. Sheraton associates foster a sense of belonging across more than 400 communities worldwide. We welcome our guests and help them build connections by delivering enriching experiences and attentive service. If you\'re team-minded and eager to deliver unforgettable experiences to your guests, we invite you to begin an exciting new professional journey with Sheraton. Help us fulfill our mission: to be a place that brings people together. By joining the Sheraton team, you also become part of Marriott International\'s portfolio of properties. **Choose** a company that empowers you to bring your best self forward, **give** meaning to your career, **be part of** an incredible international team, and **become** the best version of yourself.