Guest Experience Expert

Description

Job Summary: As a Guest Experience Expert, you are responsible for ensuring our guests enjoy a memorable stay by delivering impeccable service and personalized assistance, while embodying The Ritz-Carlton’s standards of excellence. Key Highlights: 1. Create unique and memorable guest experiences at The Ritz-Carlton. 2. Set the standard for unparalleled luxury service. 3. Join a team that values creativity and empathy. **Additional Information** **Job Number**26098246 **Job Category**Rooms \& Guest Services Operations **Location**Estrada da Lagoa Azul Linho, Sintra, Portugal, Portugal, 2714\-511 **Schedule**Full Time **Located Remotely?**N **Position Type** Non\-Management Our work goes beyond simply providing seamless check-in and check-out. First and foremost, we must craft a unique and memorable experience. Our Guest Experience Experts proactively deliver a wide range of services to guide guests throughout their stay. They are empowered to move freely within their space and take action as needed—whether handling operational tasks, responding to guest requests, preparing reports, or sharing local points of interest—ensuring guests perceive every transaction as part of the experience. Regardless of your specific role, certain fundamentals are essential to success: creating a safe workplace, adhering to company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications remain professional. The Guest Experience Expert role requires being on your feet and moving (standing, sitting, or walking for extended periods) and hands-on involvement in your work (moving, lifting, carrying, pushing, pulling, and placing objects weighing up to 10 pounds (4.5 kg) unassisted). It is essential that Guest Experience Experts perform all these tasks flawlessly (and any other reasonable task assigned)—so our guests remain consistently satisfied and our business continues to thrive. RECOMMENDED QUALIFICATIONS Education: High school diploma or equivalent. Related Work Experience: No prior related work experience required. Supervisory Experience: No supervisory experience required. Licenses or Certifications: None required. *At Marriott International, we are committed to promoting equal employment opportunity, welcoming every individual with dignity, and offering equal opportunities to all. We foster an environment where our colleagues’ unique qualities are appreciated and celebrated. Our greatest strength lies in the diverse mix of cultures, skills, and experiences our colleagues bring. We are committed to preventing discrimination based on protected characteristics, including disability, veteran status, and any other characteristic covered by applicable law.* In more than 100 award-winning properties worldwide, The Ritz-Carlton staff creates such exceptional experiences that guests remember them long after their stay. The brand attracts top hospitality talent from around the globe, continuing its legacy of crafting unforgettable memories. We believe every person can succeed when given the opportunity to be creative, caring, and empathetic. Each day, we set the global standard for luxurious, exclusive, and unparalleled service. It is our great pride to deliver excellence in comfort and hospitality to our guests. Your role will be to ensure that The Ritz-Carlton’s standards of excellence are upheld daily—elegantly and thoughtfully. These standards form the foundation of The Ritz-Carlton properties and inspire us to exceed expectations every day. It is through these standards—and our belief that our culture drives our success—that The Ritz-Carlton has earned its reputation as a global leader in luxury hospitality. As a member of our team, you will learn and apply our standards of excellence, including our Employee Promise, Credo, and Service Values. In return, we offer you the opportunity to take pride in your work and in your colleagues. By joining The Ritz-Carlton team, you also become part of Marriott International’s portfolio of properties. **Choose** a company that empowers you to bring your best self forward, **give** purpose to your career, **be part of** an extraordinary international team, and **become** the best version of yourself.