FTS Engineer

Description

Summary: Seeking a hands-on IT support professional to resolve problems, support people, and ensure smooth office operations as a Field Technical Support Engineer. Highlights: 1. Opportunity to join a global organization with access to international teams. 2. Highly visible and business-critical technology support role. 3. Develop technical and professional skills through learning resources. Are you a hands\-on IT support professional who enjoys solving problems, supporting people and making sure the office runs smoothly every day? Are you approachable, proactive and comfortable working close to the business, providing practical technology support to colleagues across different teams? Then this could be a great opportunity to join CBRE Portugal as a Field Technical Support (FTS) Engineer , supporting our local business and contributing to the smooth daily operation of our offices in Lisbon and in Oporto. At CBRE, we are currently looking for a FTS Engineer to join our Digital \& Technology team. This is a key local role, acting as the first point of contact for IT Service Desk logged incidents and requests, and providing day\-to\-day technical support to our employees. WHAT WILL YOU BE DOING? As a FTS Engineer, you will provide deskside and end\-user technology support, helping colleagues resolve day\-to\-day IT issues and ensuring minimal disruption to business operations. **Your key responsibilities will include:** Support reported deskside IT queries through walk\-ups, email and telephone. Investigate and evaluate end\-user problems, failures and errors escalated through the EMEA IT Service Desk. Troubleshoot hardware and software incidents logged through ServiceNow. Actively manage assigned tickets to achieve resolution within agreed SLAs. Maintain clear, relevant and up\-to\-date notes on all assigned tickets. Communicate regularly with end users on the status of open tickets. Provide recommendations on the replacement of computer peripherals and software\-related improvements. Carry out daily checks on printers and meeting room AV equipment to ensure uptime and minimize disruption to the business. Support meeting room setups for internal meetings, client meetings and events. Work closely with the wider EMEA D\&T team, contributing to testing, installation and rollout of new technical solutions. WHAT DO WE NEED FROM YOU? We are looking for someone with a strong customer\-service mindset, good technical knowledge and the ability to work independently in a fast\-paced office environment. **You should bring:** At least 2 to 3 years of relevant Field Support or Deskside Support experience. Strong technical knowledge of desktop deployments, hardware peripherals and workstation decommissioning / recommissioning. Experience deploying and supporting Windows 11 environments. Good knowledge of Microsoft Office applications. Experience troubleshooting software and hardware issues through debugging, testing and vendor support. Knowledge of supporting and troubleshooting mobile devices, including iPads, iPhones and Android devices. Experience with printers and general printer troubleshooting. Experience supporting meeting room AV and setups for small to large meetings or events. Basic understanding of networking fundamentals. Exposure to Active Directory. Ability to work independently on individual tasks and collaboratively as part of a wider team. A flexible, service\-oriented and professional attitude. Ability to provide technical guidance and support to colleagues. Good command of Portuguese and English. Knowledge of ITIL, MCDST, MSA, CompTIA A\+ or Network\+ will be considered a plus. WHAT CAN WE OFFER YOU? This is an opportunity to take on a highly visible and business\-critical technology support role within CBRE Portugal, where your work will have a direct impact on the daily experience and productivity of our employees. At CBRE, you will be part of a global organization with access to international teams, tools and best practices, while working closely with the Portuguese business and understanding its local needs. You will also have opportunities to continue developing your technical and professional skills through CBRE learning and development resources, which are referenced in CBRE Portugal job descriptions as part of the employee value proposition. WHAT WILL YOUR TEAM LOOK LIKE? You will be part of the wider EMEA Field Technical Services team, working with a network of D\&T professionals who support users across the region. Locally, you will be the key point of contact for D\&T support in Portugal, partnering closely with employees, managers, office teams and the wider EMEA IT Service Desk to ensure a responsive and high\-quality service. This role requires someone who is comfortable working with autonomy, while staying connected to regional processes, standards and support channels. WHO IS YOUR NEW EMPLOYER? CBRE is the global leader in commercial real estate services and investment, helping businesses and people thrive. Our collaborative culture is built on shared values of respect, integrity, service and excellence, and we value the diverse perspectives, backgrounds and skillsets of our people. In Portugal, CBRE professionals work every day on some of the most exciting real estate projects from our offices in Lisbon and Porto, as well as in client facilities across the country. At CBRE, you will have the opportunity to contribute to a business where technology plays a critical role in enabling people to work efficiently, collaboratively and with impact.