Full-time recruitment@lovelystay.com **Join the Team :)** The Ando Living Group is an innovative group composed of three market-leading brands: Optylon Krea, LovelyStay, and Ando Living. Optylon Krea is the driving force behind high-impact real estate development, creating projects that shape the future of cities. Ando Living redefines premium hospitality by offering sophisticated residences and exclusive experiences across multiple international cities. LovelyStay is our benchmark in local accommodation management, providing unforgettable stays with personalized service for both guests and property owners. Together, they are transforming the real estate and hospitality sectors, creating unique experiences for investors, property owners, and travelers. If you're looking to be part of this revolution, this is your opportunity! **Work Location:** Lisbon **Responsibilities:** * Reservation management; * Managing guest check-ins, ensuring a smooth and welcoming process; * Closely monitoring guest stays, always being available to meet their needs; * Daily communication with guests via email, phone, WhatsApp, and other channels; * Efficiently organizing an external team and supervising their daily activities, ensuring a welcoming and functional environment. **What we expect from you:** * Fluency in Portuguese and English is essential—we want someone comfortable speaking English, whether with colleagues or our international guests; * Background in Tourism or Hotel Management is a plus; * Strong communication skills and friendliness when interacting with guests; * Autonomy and ability to act quickly, effectively solving challenges; * Availability to work in shifts; * Excellent organizational skills and the ability to remain calm even during the busiest times. **We offer:** * Opportunity to work in a market-leading organization; * International, dynamic, and fast-growing work environment; * The chance to make a real and meaningful contribution to the company’s success; * A competitive package with opportunities for professional development and growth; * Company events; * Friendly work environment and flexible working policy. The Ando Living Group adheres to the principles of equality and non-discrimination in access to employment. The company values the diversity of its employees, ensuring equal opportunities and treatment in hiring practices, without disadvantaging or depriving anyone of rights based on factors such as reduced work capacity, disability, or chronic illness. LovelyStay promotes a diverse workplace where individual differences are recognized, respected, and valued, aiming to develop everyone's full potential and leverage their personal and professional talents and strengths.