CUSTOMER SERVICE ENGINEER

Description

Summary: Seeking a Customer Quality Engineer to be the primary quality interface, ensuring customer satisfaction, supporting product launches, and driving continuous improvement in automotive systems. Highlights: 1. Serve as the primary quality interface for a leading automotive customer 2. Drive resolution of customer quality concerns and corrective actions 3. Collaborate with cross-functional teams to meet quality targets Lisbon, Lisbon, Portugal JOB ID: J000701366 **CUSTOMER SERVICE ENGINEER** Versigent designs and delivers the systems that move power through modern technology. From vehicles to robotics to energy platforms, our electrical distribution systems enable the next generation of electrified, automated and connected products. As a standalone company, we combine deep engineering expertise with the speed and focus needed to solve increasingly complex challenges. Our teams move quickly, think with precision and deliver at scale — helping customers do more without adding cost, weight or complexity. What defines us is how we work: with the agility and momentum of a startup, backed by the experience and discipline of a proven global leader. That combination creates an environment where ideas move faster, ownership is real and impact is visible. **YOUR ROLE** We are seeking a **Customer Quality Engineer** to serve as the primary quality interface between Versigent and a leading global automotive customer. In this customer\-facing role, you will play a key part in ensuring customer satisfaction, supporting product launches, coordinating quality activities, and driving resolution of customer concerns throughout the product lifecycle. You will collaborate closely with customers, manufacturing sites, engineering teams, and cross\-functional stakeholders to meet quality targets and deliver world\-class customer support. **RESPONSIBILITIES** * Act as the main customer quality contact for assigned automotive customers. * Lead customer communication regarding quality topics and requirements. * Coordinate PPAP submissions and customer approvals. * Support Advanced Quality Planning (AQP) activities throughout project execution. * Drive resolution of customer quality concerns and coordinate corrective actions. * Coordinate sorting, containment, and rework activities when required. * Support manufacturing locations in preparation for customer audits. * Accompany customer auditors during assessments and quality reviews. * Support successful product launches (SOP) and ensure customer readiness. * Represent the Voice of the Customer within the organization. * Drive continuous improvement initiatives focused on customer satisfaction and product quality. * Monitor customer performance metrics and support achievement of quality objectives. * Become a subject matter expert in customer\-specific quality systems and processes. **YOUR BACKGROUND** * Bachelor's or Master's Degree in Engineering. * Minimum 5 years of experience within the automotive industry. * Experience in Customer Quality, Supplier Quality, Manufacturing Quality, or Quality Management roles. * Experience working directly with automotive OEM customers. * Experience supporting product launches and customer\-facing quality activities. **QUALIFICATIONS** * Solid knowledge of PPAP, APQP, FMEA, Control Plans, and automotive quality tools. * Understanding of IATF 16949 and automotive quality standards. * Strong problem\-solving and root cause analysis skills. * Experience managing customer quality concerns and coordinating corrective actions. * Ability to work effectively with cross\-functional teams and manufacturing locations. * Excellent communication and stakeholder management skills. * Customer\-focused mindset with strong relationship\-building capabilities. **WHY JOIN US?** * **Grow with purpose**. We invest in our people by creating opportunities to build skills, take on new challenges, and develop over time. * **Do work that shows up in the real world.** What you contribute here powers systems that are critical to how industries operate and evolve. The impact is visible and lasting. * **Succeed with the right support.** We provide the tools, resources, and environment needed to perform at a high level and sustain that success. **YOUR BENEFITS AT VERSIGENT** * Private health care effective day 1 of employment * Relocation assistance may be available * Learning and development opportunities * Recognition for innovation and excellence * Opportunities to give back to the community **Please note that to be considered for this position, candidates must be legally eligible to work in Portugal. This includes having:** * Valid residence permit or working visa * Portuguese Tax Identification Number (NIF) * Portuguese Social Security Number (NISS) ***Please send your CV in English! APPLY TODAY!*** **\#LI\-JM1** Privacy Notice \- Active Candidates: https://www.versigent.com/privacy\-statement Versigent is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender identity, sexual orientation, disability status, protected veteran status or any other characteristic protected by law.