Clerk-Front Desk

Description

Summary: This position involves managing front desk operations, including reservations, guest check-in and check-out, payment processing, and issue resolution, all while ensuring high-quality guest service. Highlights: 1. Direct interactions with guests for personalized service 2. Versatile management of front desk operations 3. Teamwork and adherence to quality standards **Additional Information** **Job Number**26065846 **Job Category**Rooms \& Guest Services Operations **Location**Rua Latino Coelho, 1, Lisbon, Portugal, Portugal, 1069 **Schedule**Full Time **Located Remotely?**N **Position Type** Non\-Management Process all guest arrivals by confirming reservations, assigning rooms, distributing and activating room keys. Process all types of payments, including room charges, cash, checks, and credit cards. Conduct guest check-outs, including resolution of any outstanding, unpaid, or disputed charges. Log and respond to all guest calls, messages, questions, or requests and resolve their issues. Collaborate with housekeeping to track room preparation prior to guest arrival. Inform guests/visitors about parking procedures and assign bellhops and valets as needed. Orient guests and inform them about the hotel and nearby places of interest. Prepare daily reports (number of arrivals and departures), identify special requests, and verify report accuracy. Complete designated system-based closing and cashier reports. Accept guest bank checks and traveler’s checks. Perform cash counts at the beginning and end of each shift. Balance and deposit revenues according to Accounting specifications. Monitor and implement all company safety and security policies and procedures; report accidents, injuries, and hazardous working conditions to the supervisor. Monitor and implement all brand policies and procedures; ensure a clean, complete uniform is worn at all times; maintain a neat and professional appearance in the workplace at all times; respect confidentiality when sharing information related to the brand and/or hotel; protect all company property. Welcome and greet guests according to company standards, anticipate their needs and respond accordingly, assist guests with disabilities, and warmly thank guests. Use clear and courteous language in all communications; answer the telephone using appropriate language. Develop positive and constructive professional relationships with peers. Comply with quality requirements and standards. Be accustomed to standing, sitting, and moving for extended periods. Lift, carry, pull, push, and place loads up to 4.5 kilograms independently. Perform all other duties assigned by supervisors that are consistent with this position. RECOMMENDED QUALIFICATIONS Education: High school diploma or equivalent. Related work experience: No related work experience required. Supervisory experience: No supervisory experience required. Licenses or certifications: None required. *At Marriott International, we are committed to promoting equal employment opportunity, welcoming every individual with dignity, and offering equal opportunities to all. We have fostered an environment where our associates’ unique qualities are appreciated and celebrated. Our greatest strength lies in the diverse mix of cultures, skills, and experiences of our associates. We ensure prevention of discrimination based on protected characteristics, including disability, veteran status, and any other characteristic covered under applicable law.* When you join the Sheraton family, you become part of its global community. Since 1937, our properties have served as gathering and exchange places. Sheraton associates create a sense of belonging across more than 400 communities worldwide. We welcome our guests and help them connect by offering enriching experiences and attentive service. If you are a team player and wish to deliver unforgettable experiences to your guests, we invite you to begin a new professional journey with the Sheraton brand. Help\-us fulfill our mission: to be a place that brings people together. By joining the Sheraton team, you also join the portfolio of Marriott International properties. **Choose** a company that empowers you to bring your best self forward, **give** meaning to your professional life, **be part of** an incredible international team, and **become** the best version of yourself.