Back-Office Agent

Description

Summary: This Back-Office & Administration Operator role in Porto involves exclusively written communication to process technical requests, verify customer accounts, and manage administrative files. Highlights: 1. No phone contact: 100% written tasks via chat and email. 2. Focus on rigorous, rapid, and courteous service. 3. Handle technical requests, account compliance, and administrative files. **Mandatory Eligibility Condition:** This recruitment is exclusively for candidates already residing locally. No budget or financial assistance will be provided for relocation, accommodation, or travel. ### **Job Overview** Are you fluent in written French and eager to advance your career in a particularly vibrant European coastal city? Our international services center based in Porto is recruiting a **Back-Office & Administration Operator**. **What makes this role unique? No telephone contact.** You will handle 100% of your tasks in writing, via instant messaging and email. As a true operational pillar, you will ensure rigorous, rapid, and courteous service. * **Communication Channels:** Exclusively written exchanges (incoming emails and live chat). * **Main Responsibilities:** Analyzing technical requests, verifying customer account compliance, and managing administrative files in French. * **Work Arrangements:** Position located in Porto. Onboarding is on-site, with potential evolution toward a hybrid model depending on projects and team organization. ### **Compensation and Benefits** We value our employees’ commitment, accuracy, and consistency through an attractive overall package: * **Base Salary (Level L2):** €1,120 gross/month (paid over 14 months). * **Integration Bonus:** €100 per month (automatically paid each month during your first 6 months). * **Attendance Bonus:** €25 monthly reward for punctuality. * **Meal Allowance:** Approximately €126 net per month (paid directly on your payslip). * **Social Benefits:** Premium private health insurance from day one, gym access discounts, and exclusive privileges with our partners. **Estimated Monthly Compensation:** Approximately **€1,371 gross** (including regular bonuses, excluding 13th and 14th-month payments). ### **Work Schedule Organization** To ensure a healthy work-life balance, working hours are scheduled in advance according to a rotating roster: * **Monday to Friday:** Standard shifts from 09:00 to 18:00. * **Saturday:** Rotating coverage between 10:00 and 20:00. * **Days Off:** Sunday is a fixed day off. If you work on Saturday, a compensatory day off is automatically granted during the week. ### **Candidate Profile** * **Languages:** C1/C2 level required in French (flawless written expression). Minimum B2 level in English to operate internal tools and understand technical documentation. * **Computer Proficiency:** Ability to navigate CRM software efficiently and manage multiple simultaneous conversations. * **Analytical Mindset:** Rigor and attention to detail to quickly identify inconsistencies or data entry errors. * **Soft Skills:** Excellent writing quality, diplomatic aptitude, and solution-oriented posture when handling complex requests. ### **Working in Porto** Joining our teams in Porto means embracing an exceptional lifestyle. Between its historic heritage, the banks of the Douro River, and proximity to the ocean, the city offers a stimulating environment. Its affordable cost of living—compared to other major cities in Western Europe—will allow you to fully enjoy daily life. ### **Application** Do you already live in Portugal and does this profile match your background? Send us your up-to-date CV now in **French** or **English**!