Receptionist - Hotel Maritur

Description

Job Summary: We are seeking a dynamic and organized Receptionist to welcome, manage, and assist guests, ensuring a satisfying experience at Pierre & Vacances. Key Highlights: 1. Attentive and professional customer service 2. End-to-end management of reservations and check-in/check-out 3. Coordination with other departments JOB DESCRIPTION Are you passionate about the hospitality industry and do you enjoy delivering attentive and professional customer service? At Pierre \& Vacances, Europe's leading provider of tourist accommodation, we are looking for a dynamic, organized, and service-oriented **Receptionist**, eager to join a team that values both its guests and its professionals. **Your Mission** You will be responsible for guest reception, management, and assistance, as well as administrative and operational tasks specific to the front office department, ensuring a satisfying guest experience and smooth execution of hotel processes. **Your Responsibilities** You will be part of the team dedicated to delivering an excellent experience to our guests. Your main responsibilities will include: * In-person, telephone, and digital customer service. * Management of reservations, modifications, and cancellations. * Execution of check-in and check-out procedures according to established protocols. * Providing guests with information about hotel services and the surrounding area. * Coordination with other departments to ensure seamless service delivery. * Handling incidents and complaints within your scope of responsibility. * Responsible custody of documentation, personal data, and valuables. * Daily management of guest arrivals and departures. * Registration and updating of data in the system (PMS). * Issuing invoices, collecting payments, and supporting cash control per shift. * Allocation and management of rooms or accommodation units. * Recording, tracking, and communicating requests and incidents. * Use of user-level IT tools for daily operations. REQUIREMENTS * Education in tourism, administration, or equivalent professional experience. * Prior experience in reception or customer service. * Proficiency in PMS and IT tools. * Ability to work independently, strong organizational skills, and customer orientation. * Communication skills and ability to resolve incidents. * Languages: Spanish is mandatory; English or other languages are valued depending on the property.