Job Summary: We are seeking a Second Receptionist to provide customer service, manage front desk routines, and deliver Guest Service, ensuring a positive and personalized experience for guests. Key Highlights: 1. Integration into a dynamic team and a welcoming work environment. 2. Opportunity to actively contribute to Guest Service. 3. Terms and conditions commensurate with the role. **About us:** Olivia Houses We are looking for a Second Receptionist to join our team, responsible for customer service and execution of front desk routines. You will also play an active role in Guest Service, ensuring a positive, welcoming, and personalized experience for guests. Key responsibilities: • In-person, telephone, and email customer service; • Performing check-in and check-out procedures; • Managing and monitoring reservations; • Delivering Guest Service by anticipating guest needs, responding to requests, and ensuring guest satisfaction; • Providing information and supporting the guest experience throughout their stay; • Assisting with preparation, replenishment, and organization of breakfast; • Ensuring cleanliness and organization of the breakfast area; • Coordinating with other departments to ensure service quality. Requirements: • Prior experience in reception or public-facing roles (preferred); • Strong communication skills, friendliness, and professional demeanor; • Proactivity, organizational skills, and attention to detail; • Ability to work effectively in a team; • Flexibility regarding working hours. We offer: • Integration into a dynamic team; • A welcoming work environment; • Terms and conditions commensurate with the role. Industry: Hospitality Employment type: Full-time **Requirements** :
João Santos
Indeed · HR
João Santos
Indeed · HR
