Summary: This role involves enforcing platform guidelines and protecting user safety for a global social media network, cultivating a safe digital space for millions of users. Highlights: 1. Play a critical role in preserving platform safety 2. Partner with a dedicated team to cultivate a safe digital space 3. Opportunity for career advancement into Quality Assurance or Leadership **Requirement:** Applicants must currently reside in Portugal to be eligible for this position. Ready to launch an international career in one of Europe's sunniest capitals? We are actively hiring motivated, **Ukrainian\-fluent** talent to join our vibrant, multicultural operations center in Lisbon. In this position, you will play a critical role in preserving platform safety for a premier global social media network. Partnering with a dedicated team, your main focus will be cultivating a safe, civil, and welcoming digital space for millions of daily active users. **Compensation \& Shift Details** --------------------------------- * **Base Salary:** €1,237 gross monthly (paid across 12 standard monthly payments). * **Workload:** 40 hours per week (5 days a week). * **Working Hours:** Rotating schedules operating between 07:00 and 00:00 (Midnight), Monday through Sunday. **Primary Responsibilities** ---------------------------- As a Content Analyst, your core task is to enforce platform guidelines and protect user safety through the following duties: * **Media Audit:** Assess user\-generated submissions—including profiles, text posts, photos, and video assets—for strict compliance with community standards. * **Risk Control:** Identify, flag, and remove unsafe, deceptive, or policy\-breaching material to defend the online community from harm. * **Ticket Resolution:** Thoroughly examine and resolve flagged reports regarding profile security, platform misuse, and policy breaches with high accuracy. * **Target Metrics:** Maintain an objective and empathetic mindset while consistently meeting team benchmarks for speed, accuracy, and volume. **Candidate Qualifications** ---------------------------- * **Language Requirements:** **Fluent** command of Ukrainian, alongside strong English proficiency (B2 level or higher) for internal communications and training sessions. * **Legal Authorization:** Must possess valid EU citizenship, a Portuguese Residence Permit (*Título de Residência*), or official Refugee Status documentation. * **Adaptability:** Comfortable reviewing potentially sensitive online material and working dynamic shift patterns in a fast\-moving environment. **Preferred Experience** ------------------------ Prior experience in online safety, content moderation, or customer support is advantageous, but not required. Complete, fully paid professional training will be provided. **Domestic Relocation Package (Within Portugal)** ------------------------------------------------- For individuals moving to Lisbon from other regions within Portugal, we provide comprehensive relocation assistance: * **Travel Support:** Reimbursement for initial transit expenses to Lisbon. * **Accommodation:** A private room in a contemporary corporate shared apartment, available from day one. * **Administrative Assistance:** Direct guidance with updating your local address, tax ID (NIF), and social security details. **Perks \& Company Culture** ---------------------------- * **Career Advancement:** We emphasize promoting from within, creating clear career paths into Quality Assurance, Instruction, or Leadership roles. * **Health \& Support:** Complete private medical insurance, dedicated mental health support, and wellness programs. * **Modern Office Space:** Perform your duties in an innovative, tech\-driven facility alongside teammates from over 50 countries. * **Lifestyle Perks:** Complimentary Portuguese language lessons, corporate sports groups, surfing excursions, and regular team gatherings. * **Job Security:** Stable monthly compensation associated with a world\-renowned social media brand.
João Santos
Indeed · HR
João Santos
Indeed · HR
