Job Summary: We are seeking an IT Support Technician to join our Customer Support & IT Equipment team, providing technical support and ensuring operational continuity at the pharmacy. Key Highlights: 1. First- and second-line technical support for pharmaceutical software 2. Integration into a team ensuring the pharmacy's digital security 3. Collaboration with the development team to resolve issues **About the Team** As an **IT Support Technician**, you will join our Customer Support \& IT Equipment team, where we ensure operational continuity and protect the pharmacy’s digital assets through our comprehensive IT support services — delivering rapid maintenance and issue resolution while keeping the pharmacy up-to-date and secure. **About the Role** * Provide first- and second-line technical support to users (via phone and remotely); * Diagnose and resolve issues related to pharmaceutical software (e.g., scheduling, clinical records, billing, electronic prescriptions, etc.); * Log and track incidents in the ticketing system; * Identify recurring issues and collaborate with the development team to resolve them; * Ensure compliance with defined SLAs; * Support user training on software functionality. **What Skills Are We Looking For?** * Education in Information Technologies, Networks, or Systems; * Interest in technology and healthcare domains; * Analytical mindset; * Strong communication, argumentation, and negotiation skills; * Ability to organize and prioritize tasks; * Capacity to work collaboratively in a team. **Additional Assets:** * Windows platforms (Server and workstation) * Knowledge of networking (TCP/IP) and hardware * Database skills **Who Are We?** We are Glintt Global, a leading consulting and technology services company in the Iberian Peninsula, with over 30 years of experience. We aim to improve people’s quality of life through innovation, technology, expertise, and ambition — this is our commitment! Learn more about our Global Culture \| Glintt Global! ### **Recruiting Privacy Policy**
João Santos
Indeed · HR
João Santos
Indeed · HR
