IT Support Specialist

Description

Job Summary: We are seeking an independent, dynamic, and solution-focused IT Support Specialist to ensure the stability, security, and efficiency of our clients' technological infrastructure. Key Highlights: 1. Focus on solutions for infrastructure stability, security, and efficiency 2. Role emphasizing technical proactivity, resilience, and results orientation 3. Opportunity for continuous training and career progression **Recruitment Announcement:** IT Support Specialist **Location:** Benedita, Leiria **Work Mode:** Hybrid and On-site **Position:** IT Support Specialist **Contract Type:** Fixed-term employment contract, renewable, with intent of permanent integration. **Company Overview** SVTI, Lda operates in the fields of Automated Payments, Management Information Technology, Security, and Digital Signage, supporting small and medium-sized enterprises in modernizing and protecting their businesses. We distinguish ourselves through the implementation of automated payment systems that ensure cash-handling security, and through the development of customized, client-tailored management information technology solutions. Our value proposition rests on reliability, innovation, and close customer proximity, with a clear focus on the continuous evolution of the businesses that trust us. **Position Description** We are looking for an independent, dynamic, and solution-focused **IT Support Specialist** to ensure the stability, security, and efficiency of our clients' technological infrastructure. This role operates under a **hybrid model**, combining the agility of digital support with the need for on-site intervention. We seek a disciplined, resilient, and results-oriented profile, with ambition to actively contribute to building a robust technical support process. **Applications submitted via our internal form will receive priority review:** https://docs.google.com/forms/d/e/1FAIpQLScTchet\-h4kP1ZtgnNkb882vN1Tlc6v\-oU2GztVaiZZCuXeyQ/viewform?usp\=dialog **We Are Looking For Someone With:** * **Technical Proactivity:** Ability to anticipate failures, orientation toward identifying processes, rigor in documentation, and technical curiosity * **Resilience and Discipline:** Consistency in customer interactions and ability to professionally handle objections. * **Active Listening:** Ability to understand customers’ pain points and motivations, adapting the technical approach accordingly. * **Results Orientation:** Focus on achieving defined metrics and objectives. * **Organization and Rigor:** Discipline in updating the CRM and other platforms, ensuring a complete history. * **IT Support Experience:** Prior experience in IT support is valued, especially within an enterprise context. * **Enterprise Software (ERP) Experience:** Prior experience in supporting, configuring, or using enterprise management software. * **SQL Experience:** Solid knowledge of relational databases (MS SQL Server, MySQL, or PostgreSQL), including writing *queries*, managing tables, performing backups, and restoring data. * **Infrastructure Knowledge:** Understanding of Client-Server architecture, user permission management, and fundamental networking concepts. * **Operating Systems:** Proficiency in Windows environments (Windows 10/11 and Windows Server), Linux, and Android. **Tasks and Responsibilities:** * **User Support:** Provide remote technical assistance (Helpdesk) to resolve daily software and hardware queries, incidents, and issues. * **Initial Diagnosis:** Perform triage and preliminary diagnosis to determine whether resolution can be achieved remotely or requires on-site visit. * **Hardware Maintenance:** Diagnose, repair, and replace physical components of computers and automated payment terminals. * **Network Infrastructure:** Configure, install, and ensure proper operation of routers, switches, and Wi-Fi signal extenders. * **Workstation Deployment:** Prepare, configure from scratch, and install new physical equipment for users as needed. * **Software Support:** Provide technical assistance and clarify daily usage questions regarding management software. * **Configurations and Updates:** Install, update, and configure management software modules (both on local servers and workstations). * **Vendor Coordination:** Validate and report technical issues directly to the official software or hardware vendor support. * **Database Maintenance:** Monitor performance and integrity of database servers (MS SQL Server and MySQL). * **Data Extraction and Reporting:** Create, optimize, and execute queries (*queries*) to extract data or correct system inconsistencies. * **Backup Policies:** Configure, test, and ensure rigorous backup routines. * **Continuous Improvement:** Propose technological improvements or hardware/software replacements that enhance our clients’ security and productivity. **What We Offer:** * **Fixed and variable compensation**, based on performance. * **Meal Allowance** * **Hybrid Work Mode**, with at least three office visits per week. * **Continuous training and development** * **Birthday leave** for the employee and their children * **Opportunity for promotion** to Senior role. If you are committed, ambitious, and disciplined, and eager to grow within a results-driven company, this could be the right opportunity for you! Join **SVTI** and help us build a stronger, more structured, and growth-oriented technical process. **Apply via our internal form:** https://docs.google.com/forms/d/e/1FAIpQLScTchet\-h4kP1ZtgnNkb882vN1Tlc6v\-oU2GztVaiZZCuXeyQ/viewform?usp\=dialog \-\-\- Compensation: €920.00 \- €2,147.95 per month Work Location: Hybrid remote work in Benedita