Job Summary: We are seeking a proactive, problem-solving oriented Helpdesk Technician with strong communication skills to join our support team. Key Highlights: 1. Integration into a dynamic team with a collaborative environment. 2. Opportunity for professional growth and continuous training. 3. Compensation package commensurate with experience. We are looking for a **Helpdesk Technician** to join our support team and ensure users have an efficient and excellent experience using IT systems. The ideal candidate should be proactive, problem-solving oriented, and possess strong communication skills. **Responsibilities** * Handle support requests via phone, email, or ticketing system (Level 1). * Diagnose and resolve hardware, software, and network incidents. * Configure and install computers, printers, peripherals, and applications. * Manage equipment lifecycle (inventory, maintenance, replacements). * Create and update technical documentation and procedures. * Provide remote and on-site support to employees. **Mandatory Requirements** * Technical-professional qualification at Level 4 / 12th grade in the field of Information Technology * Experience in helpdesk or technical support (preferably 1+ years). * Strong knowledge of: * Windows Operating Systems (10/11) * Microsoft 365 (Outlook, Teams, OneDrive, account management) * Hardware (PCs, laptops, printers) * Basic networking (TCP/IP, DNS, DHCP) * Clear, user-oriented communication skills. * Strong sense of responsibility and autonomy. **Also Valued** * Microsoft certifications * Knowledge of Active Directory, permission management, and policies. * Strong troubleshooting skills. **What We Offer** * Integration into a dynamic team with a collaborative environment. * Opportunity for professional growth and continuous training. * Compensation package commensurate with experience. **If you identify with this role and wish to apply, please send your CV with all relevant information about your background and competencies to **\** referencing THD_0326** Original job posting available at: https://www.itjobs.pt/oferta/510868/tecnico\-de\-helpdesk