Job Summary: Miles Dreams Agency is seeking a proactive and detail-oriented Post-Sales / Issuance Administrative Assistant to ensure customer satisfaction, manage post-sales processes, and efficiently handle ticket and reservation issuances. Key Highlights: 1. Manage post-sale customer relationships 2. Proven experience in after-sales service and customer support 3. Analytical, detail-oriented, and results-driven profile Miles Dreams Agency is looking for a **Post-Sales / Issuance Administrative Assistant** who is proactive and detail-oriented, responsible for ensuring customer satisfaction, managing post-sales processes, and efficiently issuing tickets and reservations. We seek a professional with experience in customer service, ticket or reservation issuance, and strong CRM knowledge, capable of strategically contributing to customer retention. **Responsibilities** \-Manage post-sale customer relationships \-Issue tickets, reservations, and travel documents \-Ensure customer satisfaction and monitor post-sale feedback \-Identify upsell and cross-sell opportunities \-Record interactions, follow-ups, and outcomes in the CRM \-Generate post-sales and issuance performance reports \-Implement process improvements in customer service and issuance \-Collaborate with sales and marketing teams to optimize customer experience **Requirements** \-Proven experience in post-sales, customer service, or ticket/reservation issuance \-Familiarity with CRM systems and issuance platforms \-Ability to organize and prioritize tasks \-Analytical, detail-oriented, and results-driven profile \-Strong communication and interpersonal skills \-Proactivity and problem-solving ability \-Flexible working hours Work Location: On-site Compensation: €920.00 – €921.00 per month Benefits: * Meal card/voucher Work Location: On-site
João Santos
Indeed · HR
João Santos
Indeed · HR
