IT Operations & Services Expert (m/f/d)

Description

Summary: As an IT Operations & Services Expert, you are the first point of contact for Service Desk requests and resolve hardware, software, and network issues within an international company. Highlights: 1. Secure job position in a fast-growing, international company 2. Exciting development opportunities and diverse tasks 3. Outstanding team spirit and extensive training offerings The Kardex Group is one of the world’s leading providers of smart storage, order-picking, and logistics systems. Over 3,000 employees develop solutions at our company that are deployed across various sectors—from industry and retail to administration. Our IT team will expand again starting June 2026. We are seeking an IT Operations & Services Expert (m/f/d) for our locations in Bellheim or Neuburg a.d. Kammel. If you reside in Lisbon and speak German and English fluently, we would also be happy to consider your application.**Your tasks** * You serve as the first point of contact for all Service Desk requests to provide timely and efficient support to end users * You analyze and resolve a wide range of hardware, software, and network issues * You document support case resolutions and known issues for future reference and knowledge sharing * You participate in system monitoring and incident management * You configure and support VMware, IP networks, client and server hardware * You maintain an accurate IT asset inventory * You participate in extended Service Desk coverage **Your profile** * **You communicate confidently—both verbally and in writing—in German and English** * You hold a university degree in Computer Science or an equivalent combination of education and experience * You possess foundational experience in promptly handling IT support and service request tickets, preferably in a production environment utilizing MS365; we use ServiceNow * You have solid knowledge of Microsoft Data Center and client/server management services * You demonstrate willingness and ability to undertake occasional business trips *Please do not send us your application if your German skills are below B2-Level.* **What we offer:** * **Long-term prospects:** Secure job position in a fast-growing, international company with exciting development opportunities and interesting, diverse tasks in a future-oriented environment * **Valuable support:** Outstanding team spirit and YOU, comprehensive onboarding and diverse training offerings through our own Academy in Bellheim and online, ergonomic office furnishings and modern work equipment. * **Tangible added value:** Flexible working hours with the option for day-wise mobile work * **Visible performance recognition:** Attractive remuneration, company pension plan, and capital-forming benefits * **Attractive extras:** Corporate and team events, company parking spaces, direct access to public transport (train station directly opposite our location) **The right position for you?** Then please submit your compelling application—including your preferred start date and salary expectations—via our career portal. Applying with us takes just two minutes. For questions, feel free to contact Ralf Theis at telephone number +49 (7272) 709554, **We look forward to hearing from you!**