IT Junior Help Desk Support

Description

Job Summary: Hipoges is seeking a Junior Help Desk Technical Support professional to resolve Level 1 and Level 2 incidents in Portugal and, occasionally, in other group countries, providing end-user support (Hardware and Software). Key Highlights: 1. End-user technical support (Hardware and Software) 2. Installation and maintenance of workstations 3. Maintenance and support of structured networks and redundancy solutions **IT Junior Help Desk Support** Founded in 2008, Hipoges is one of the leading Asset Management platforms in the Iberian Peninsula, managing over €48.5 billion in assets. With operations in Spain, Portugal, Greece, and Italy, and more than 1,800 employees worldwide, Hipoges serves major financial institutions and international investors. Hipoges provides a broad range of asset management services, including: * Advisory services for portfolio valuation and acquisition processes * Process design and implementation of management tools * Development of servicing solutions for various asset types * Consulting department for portfolio acquisition and investment operations, delivered in partnership with clients. **Description** **1] BRIEF FUNCTION DESCRIPTION** Resolve Level 1 and Level 2 incidents occurring in Portugal, and occasionally in other group countries. **2] RESPONSIBILITIES** * End-user technical support (Hardware and Software); * Installation and maintenance of workstations; * Maintenance and support of structured networks (switch, router…); * Maintenance and support of redundancy solutions (UPS); * Remote/telephone support to end-users. **Profile** **3] COMPETENCIES** * Knowledge of DHCP, DNS, AD DS; * Networking knowledge (TCP/IP); * Knowledge of Windows 11 operating systems; * Knowledge of Microsoft Office, Office 365; * Knowledge of SIP protocols; * Smartphone fleet management; * Printer fleet management; * Experience with incident management tools such as Jira; * Good command of English; Spanish is a plus; * Strong communication skills and customer orientation; * Adaptability and teamwork capability; * Dynamism and proactivity. **4] QUALIFICATIONS** * Educational Qualifications: Minimum of 12th grade with a vocational course in technology-related fields; * Experience: Minimum of 1 year in similar roles. Hipoges is an equal opportunity employer committed to maintaining a discrimination-free workplace where individuals are treated with dignity and respect. Hipoges does not discriminate against job applicants based on race, ethnicity, nationality, religion, age, gender, sexual orientation, disabilities, or any other characteristic protected under applicable legislation. We uphold these principles across all employment dimensions, including recruitment, hiring, training, compensation, promotion, and benefits.