IT Junior Help Desk Support

Description

Job Summary: Hipoges is seeking a Junior Help Desk professional to resolve Level 1 and 2 incidents in Portugal and other group countries, providing technical support to end users. Key Highlights: 1. End-user technical support (Hardware and Software) 2. Workstation installation and maintenance 3. Structured network maintenance and support **IT Junior Help Desk Support** Founded in 2008, Hipoges is one of the leading Asset Management platforms in the Iberian Peninsula, managing over €48.5 billion in assets. With operations in Spain, Portugal, Greece, and Italy, and more than 1,800 employees worldwide, Hipoges serves major financial institutions and international investors. Hipoges delivers a broad range of asset management services, including: * Advisory services for portfolio valuation and acquisition processes * Process design and implementation of management tools * Development of servicing solutions for various asset types * Consulting department for portfolio acquisition and investment operations, delivered in partnership with clients. **Description** **1] BRIEF FUNCTION DESCRIPTION** Resolve Level 1 and 2 incidents occurring in Portugal, and occasionally in other group countries. **2] RESPONSIBILITIES** * End-user technical support (Hardware and Software); * Workstation installation and maintenance; * Structured network maintenance and support (switches, routers…); * Maintenance and support of redundancy solutions (UPS); * Remote/telephone support to end users. **Profile** **3] COMPETENCIES** * Knowledge of DHCP, DNS, AD DS; * Networking knowledge (TCP/IP); * Windows 11 operating system knowledge; * Microsoft Office and Office 365 knowledge; * SIP protocol knowledge; * Smartphone fleet management; * Printer fleet management; * Experience with incident management tools such as Jira; * Good English language skills; Spanish is a plus; * Strong communication skills and customer orientation; * Adaptability and teamwork capability; * Dynamism and proactivity. **4] QUALIFICATIONS** * Educational Qualifications: Minimum 12th grade with a vocational course in technology-related fields; * Experience: Minimum 1 year in similar roles. Hipoges is an equal opportunity employer committed to maintaining a discrimination-free workplace where individuals are treated with dignity and respect. Hipoges does not discriminate against job applicants on the basis of race, ethnicity, nationality, religion, age, gender, sexual orientation, disabilities, or any other characteristic protected under applicable legislation. We uphold these principles across all employment dimensions, including recruitment, hiring, training, compensation, promotion, and benefits.