Shift Leader :: UBBO

Description

Job Summary: We are looking for Shift Leaders to lead the Boutique team, ensuring sales performance and customer service excellence, while acting as a Nespresso brand ambassador. Key Highlights: 1. Lead and motivate the Boutique team and develop talent 2. Be a Nespresso brand ambassador 3. Grow and make a difference in the customer experience REIMAGINE WHAT COFFEE CAN BE… Position Summary Location: UBBO \| Amadora Company: Nestlé Nespresso SA Working Hours: Full\-Time Contract Type: Fixed\-Term Contract We are looking for Shift Leaders to join our Boutique. As a Shift Leader, you will… * Ensure the daily smooth operation of the Boutique to guarantee sales performance and Customer Service standards; * Be a true Nespresso brand ambassador; * Welcome, advise, and personally accompany each customer; * Manage and motivate the team, and ensure training and ongoing support for Boutique Coffee Specialists; * Comply with Nespresso’s Quality, Food Safety, and SHE systems, meeting all applicable legal, internal, and regulatory requirements of Nestlé Portugal SA, Nespresso. At Nespresso, we believe coffee has the power to create unique moments, bring people together, and generate positive impact in the world. That is why, every day, we strive to elevate the coffee experience through innovation, sustainability, and excellence in service. None of this would be possible without our people. We value diverse, passionate, and committed teams whose collaboration and drive to innovate form the foundation of our success. We are guided by four behaviors that reflect who we are and how we work: Inspire, Care, Act, and Innovate. If you are seeking to join a globally recognized brand where you can grow, lead, and make a difference in our customers’ experience, this opportunity may be right for you. At Nestlé, diversity and inclusion are fundamental values. If you have any special needs, please count on us to adapt the workplace accordingly. A day in the life of… * Monitor and promote Boutique service levels according to Nespresso requirements, continuously evaluating service quality and providing ongoing feedback to Coffee Specialists; * Support KPI analysis; * Anticipate operational needs across all areas and ensure optimal stock levels, place orders, and verify deliveries; * Contribute to maintaining the Boutique’s visual presentation in line with company policy; * Advise customers and prospective customers on Nespresso products and services. What will make you successful * Secondary education (minimum); * 3–4 years of experience in customer service and sales (preferred); * Specialized training in customer relations and sales (preferred); * Experience handling customer complaints; * Experience coordinating teams; * Conversational English proficiency. Why Nespresso? At Nespresso, we believe talent grows when people have space to learn and evolve. By joining our team, you’ll find an environment where your development is valued and where each day offers a new opportunity to grow. * Full\-time 40h schedule with an attractive salary \+ quarterly performance bonus; * Attractive benefits package; * Onboarding program for successful integration; * On\-the\-job training tailored to your needs and career goals; * Join a B Corp certified company committed to sustainability and positive impact; * Inclusive, collaborative, and innovation\-focused environment. REIMAGINE WHAT YOU CAN BECOME, LET’S GROW TOGETHER!