Job Summary: Hyatt Regency Lisboa is seeking a customer-oriented Hostess with excellent communication skills to ensure a warm welcome and efficient reservation management. Key Highlights: 1. Warmly and professionally greet and welcome guests. 2. Manage the reservation system and coordinate with the dining room team. 3. Contribute to delivering a distinctive and memorable experience for each guest. Mission: Hyatt Regency Lisboa seeks a **Hostess** to join its Food \& Beverage team — a customer-focused professional with outstanding communication skills and a passion for delivering exceptional experiences. This role’s primary objective is to ensure a warm, personalized, and professional welcome for all guests and customers, while guaranteeing efficient reservation management and contributing to the smooth operation of the restaurant. Key Responsibilities: * Greet and welcome guests and customers warmly, courteously, and professionally. * Escort customers to their tables, considering reservations, availability, and dining room organization. * Manage the restaurant’s reservation system — both online and offline — ensuring optimal utilization of available capacity. * Respond to guest inquiries regarding the menu, recommendations, promotions, and restaurant operations. * Collect and relay special requests, dietary preferences, or other guest needs to the responsible teams. * Coordinate with the dining room team to ensure appropriate table rotation and distribution. * Monitor the entrance, reception, and dining areas, anticipating guest needs and providing assistance whenever necessary. * Maintain a clean, organized, and properly prepared reception and waiting area. * Present menus and inform customers about dishes, daily specials, and available promotions. * Assist in handling complaints and special situations, escalating them to the supervisor as needed. * Ensure effective communication with other Food \& Beverage teams to support seamless and efficient service. * Comply with the hotel’s hygiene, health, and safety standards. * Maintain a polished and professional appearance in accordance with brand standards and image. * Contribute to delivering a distinctive and memorable experience for each guest. Requirements: * Prior experience as a Hostess, Guest Relations Officer, Front Office staff, in food service, or in customer-facing roles (preferred). * Excellent communication and interpersonal skills. * Strong customer orientation and commitment to service excellence. * Good organizational and priority-management skills. * Professional appearance, demeanor, and attention to detail. * Ability to work collaboratively in a dynamic environment. * High sense of responsibility, friendliness, and courtesy. * Fluency in Portuguese and good command of English (mandatory). * Availability to work rotating shifts, including weekends and holidays. Desirable Competencies: * Experience in 4- or 5-star hospitality or food service. * Experience with restaurant reservation systems. * Knowledge of additional languages. * Ease in interacting with diverse customer profiles and cultures. * Ability to anticipate guest needs. * Capacity to manage multiple tasks simultaneously while maintaining clear and professional communication. * Proactivity, dynamism, and strong hospitality orientation. * Ability to handle high-pressure situations while maintaining a positive attitude. * Quality orientation and enthusiasm for working in a premium environment. If you wish to join the Hyatt Regency Lisboa team and take responsibility for creating a memorable first impression and delivering excellence to our guests, please send your CV to: **recrutamento.lisboa@hyatt.com.** Job Type: Full\-time Work Location: In person
João Santos
Indeed · HR
João Santos
Indeed · HR
