Front Office Manager (M/F)

Description

Job Summary: The Front Office Manager leads front desk, concierge, and porter operations, ensuring excellence in guest service as well as administrative and financial functionality. Key Highlights: 1. Lead and supervise the Front Office team 2. Ensure service quality and handle complaints 3. Coordinate with other departments and oversee finance **Location:** Parque das Nações, Lisbon **Open since:** 04/09/2026 **Department:** Front Office Description The Martinhal Resorts brand is a leader in luxury holiday experiences in Portugal, welcoming international guests since the opening of its first resort in 2010 in Sagres, Algarve. Our family-managed hotels and resorts seamlessly integrate luxury, family-friendly elements, and design, and our philosophy of genuine hospitality comes to life through the combined daily efforts of our dedicated team members. **We are looking for:** Front Office Manager (M/F) As Front Office Manager, you will lead all front desk, concierge, and porter operations, ensuring outstanding guest service and the correct administrative and financial functioning of the department. This is a highly operational role requiring active on-site presence, quick decision-making ability, and strong organizational skills in managing processes, controls, and reporting. **Key Responsibilities:** * Lead, develop, and supervise the Front Office team; * Ensure service quality for check-in, check-out, and guest assistance; * Manage complaints and service recovery situations; * Ensure daily coordination with Housekeeping, Maintenance, F&B, and Reservations departments; * Supervise billing, city tax, deposits, nightly audit, and cash closing procedures; * Monitor operational, financial, and guest satisfaction KPIs; * Control staffing schedules, costs, and overtime hours for the department; * Recruit, train, and evaluate team performance. **Ideal Candidate Profile:** * Minimum 3 years’ experience in a Front Office supervisory or assistant managerial role within 4- or 5-star hotels; * Strong guest orientation and leadership capability; * Experience simultaneously managing operations and administrative tasks; * Proficiency in hotel Property Management Systems (PMS) and solid Excel knowledge; * Fluency in Portuguese and English (French or Spanish are advantageous); * Higher education degree in Hotel Management, Tourism, or related field. * Availability to work rotating shifts, weekends, and holidays. * Experience in properties offering apartments or extended-stay accommodations. **Location:** Martinhal Lisbon Oriente Since 2023, we have been creating extraordinary and lasting memories for guests from around the world at Martinhal Lisbon Oriente. Join us and seize the opportunity to become part of a dynamic team transforming the future of hospitality in Lisbon, working in an exclusive environment: an elegant oasis in the modern and vibrant Parque das Nações, Lisbon. Your talents are not only recognized—they are valued, within a culture of continuous growth and progress. Join us at Martinhal Lisbon Oriente and be part of a unique experience where luxury meets authentic hospitality. At the heart of our success are people—be the next essential piece of our exceptional team! All applications will be treated confidentially in accordance with data protection legislation. Only candidates matching the desired profile will be considered; others will remain in our database for future recruitment and selection processes.