Job Summary: The professional will ensure personalized customer service, manage repair and return processes, and organize tasks prioritizing customer satisfaction. Key Highlights: 1. Focus on customer service and satisfaction 2. Management of repair and return processes 3. Dynamic and collaborative environment focused on growth #### **Store: Torres Novas** #### **Your day\-to\-day** * Ensure excellent customer welcome at any touchpoint; * Greet customers at the Welcomer in a personalized manner, adapting communication and service to each customer type, promoting relational rather than transactional service; * Identify customer needs, providing simple information on product availability and location, order status, store services or procedures; * Serve SPV customers, initiating repair processes and spare parts requests, while knowing relevant procedures and the Saveo tool; * Manage the store's CRM independently, offering appropriate solutions for each customer situation and ensuring contact with respective store departments when necessary; * Organize tasks considering peak customer traffic periods, always prioritizing customer service; * Independently and effectively manage customer waiting situations, resolving conflicts with customers to ensure their full satisfaction; * Process payments and returns, strictly complying with cash register and safe procedures, applying and taking responsibility for security protocols. #### **Who we are looking for** * Educational qualifications equivalent to completion of 12th grade; * Professional experience of 1 to 2 years; * Passion for customers and their needs; * Interpersonal and teamwork skills; * Stress resistance; * Organizational ability and sense of responsibility; * Initiative and proactivity. #### **What we offer** * Integration into a multinational company with competitive salary and variable compensation, adjusted to your experience and qualifications; * Benefits and partnerships with over 200 brands; * Initial training for integration into the company and role; * Well\-being policies, including up to 30 annual leave days; * Employee referral program, with incentives for each recommended candidate who joins the team; * Flexible work policy; * Meal benefits, including soup, fresh fruit, bread, butter, cereals, milk and yogurts; * 10% discount at Leroy Merlin stores; * Health and life insurance; * 1 day of corporate volunteering. #### **About us** Leroy Merlin is a leading company in DIY, construction, decoration and gardening, with a strong presence in Portugal. Committed to innovation, sustainability and customer experience, it provides a dynamic and collaborative work environment where we value diversity, creativity and proactivity. We place people at the center of all decisions and live a Human First culture, where every employee is a leader with the opportunity to grow.
João Santos
Indeed · HR
João Santos
Indeed · HR
