Administrative Customer Service

Description

Job Summary: We are seeking an Administrative Customer Service professional to support customer service, process domestic and international orders, and ensure documentation and logistical tracking of shipments. Key Highlights: 1. Administrative support and order processing 2. Coordination with customers and logistics partners 3. Opportunities for training and continuous development José Maria da Fonseca Vinhos S.A., a company with nearly two centuries of experience in producing and marketing table wines and fortified wines, is recruiting an **Administrative Customer Service** professional to strengthen its **Shipping** team. **Main Responsibilities:** * Provide administrative support to the customer service department; * Process and track domestic and international customer orders; * Ensure adherence to shipment and delivery deadlines; * Prepare, issue, and control all documentation associated with shipments (invoicing, issuance of E\-da documents, customs clearance documents, among others); * Maintain relevant information to support the shipment process; * Coordinate daily with customers, freight forwarders, carriers, and official entities, ensuring end\-to\-end logistical process monitoring; * Execute and monitor the invoicing process; * Ensure system data is up\-to\-date and documentation is properly archived. **Requirements:** * Education in Logistics and/or experience in administrative logistics roles, preferably in transportation, export, or customer service; * Experience with ERP Primavera (or similar management systems); * Good command of English, both spoken and written; * Proficiency in Microsoft Office (Excel, Outlook, etc.). **Desired Profile:** * Excellent communication and interpersonal skills, with a strong customer orientation; * High sense of responsibility, accuracy, and organization; * Ability to manage documentation with attention to detail and meet deadlines; * Proactivity, autonomy, and ability to prioritize tasks in a dynamic environment; * Teamwork mindset and ease of coordination with customers, freight forwarders, and internal departments. **We Offer:** * Integration into a solid organization, recognized as one of the most prestigious companies in the Portuguese wine sector; * A professional and collaborative work environment; * Opportunities for training and continuous development; * A competitive remuneration package commensurate with demonstrated experience. If you match the desired profile, please submit your application to: **recrutamento@jmfonseca.pt** All applications will be handled with the utmost confidentiality, in accordance with current data protection legislation. Work Location: On\-site