Service Delivery Manager

Description

Summary: Capgemini Engineering is seeking a Service Delivery Manager to ensure customer satisfaction, monitor delivery performance, and coordinate multidisciplinary teams. Highlights: 1. Ensure customer satisfaction by acting as the main point of contact. 2. Coordinate multidisciplinary teams to ensure quality of delivery. 3. Promote best practices through process implementation and optimization. **CAPGEMINI ENGINEERING** ------------------------- At Capgemini Engineering, the world leader in engineering services, we bring together a global team of engineers, scientists, and architects to help the world’s most innovative companies unleash their potential. From autonomous cars to life\-saving robots, our digital and software technology experts think outside the box as they provide unique R\&D and engineering services across all industries. Join us for a career full of opportunities. Where you can make a difference. Where no two days are the same. **YOUR ROLE** ------------- Capgemini Engineering is searching for a Service Delivery Manager to strengthen our teams in Lisbon. The ideal candidate will have strong experience of: * Ensure customer satisfaction by acting as the main point of contact in the service/project delivery cycle. * Ensure regular status meetings with teams, guaranteeing progress monitoring and alignment of priorities. * Monitor and report on the performance of service/project delivery. * Coordinate multidisciplinary teams (internal and external) to ensure the quality of delivery. * Manage incidents and problems, ensuring their timely resolution. * Support the implementation and optimization of processes, promoting best practices (e.g., ITIL, Agile). **YOUR PROFILE** ---------------- * Bachelor’s degree in management, Computer Engineering or similar field (preferred). * Minimum of 5 years of experience in Service Delivery roles. * Proven experience in IT service management or similar roles. * Knowledge of frameworks such as ITIL (preferred). * Experience in stakeholder management and client relationship management. * Leadership and team management skills. * Excellent communication and negotiation skills. **WHAT YOU’LL LOVE ABOUT WORKING HERE** --------------------------------------- * Join a multicultural and inclusive team environment. * Enjoy a supportive atmosphere promoting work\-life balance. * Engage in exciting national and international projects. * Hybrid work. * Your career growth is central to our mission. Our array of career growth programs and diverse professionals are crafted to support you in exploring a world of opportunities. * Training and certifications programs. * Health and life insurance. * Referral program with bonuses for talent recommendations. * Great office locations. **ABOUT CAPGEMINI** ------------------- Capgemini is an AI\-powered global business and technology transformation partner, delivering tangible business value. We imagine the future of organizations and make it real with AI, technology, and people. With our strong heritage of nearly 60 years, we are a responsible and diverse group of 420,000 team members in more than 50 countries. We deliver end\-to\-end services and solutions with our deep industry expertise and strong partner ecosystem, leveraging our capabilities across strategy, technology, design, engineering and business operations.