Digital Account Manager

Description

Job Summary: We are seeking a Digital Account Manager to manage client relationships, coordinate digital projects and internal teams, and ensure excellence in deliverables. Key Highlights: 1. Customer relationship management and strong partnerships 2. Coordination of high-quality digital projects and campaigns 3. Working with VML Open™ and advanced AI models #### **Brand:** **VML** #### **Capability:** **Client \& Business Leadership** #### **Location:** **Lisbon****,** **Portugal** #### **Last Updated:** **5/11/2026** #### **Requisition ID:** **16074** ### **Who We Are** VML, part of WPP, is a leading creative company that combines brand experience, customer experience, and commerce, creating connected brands to drive growth. VML is celebrated for its innovative and human first, award\-winning work for blue chip client partners including AstraZeneca, Colgate\-Palmolive, Dell, Ford, Microsoft, Nestlé, The Coca\-Cola Company, and Wendy's. The agency is recognized by the Forrester Wave™ Reports, as a Leader among Marketing Creative and Content Service Providers, Commerce Services, Global Digital Experience Services, Global Marketing Services and, most recently, Marketing Measurement \& Optimization. In addition, VML’s specialist health network, VML Health, is one of the world’s largest and most awarded health agencies. VML’s global network is powered by 26,000 talented people across 55\+ markets, with principal offices in Kansas City, New York, Detroit, London, São Paulo, Shanghai, Singapore, and Sydney. **About WPP** WPP is the trusted growth partner for the world’s leading brands. We unite cutting\-edge media intelligence and data solutions, world\-class creativity, next\-generation production, transformative enterprise solutions and expert strategic counsel in a single company – powered by exceptional talent and our agentic marketing platform, WPP Open, to help our clients navigate change, capture opportunity and deliver transformational growth. For more information, visit WPP.com. ### **Who We’re Looking For:** We are seeking a **Digital Account Manager** with 2–5 years of experience in advertising or digital marketing agencies to join our Accounts team. This role will serve as the strategic link between our clients and internal teams, ensuring effective communication, digital project management, and delivery excellence. ### **Your Responsibilities Will Include:** * **Client Relationship Management:** Serve as the primary point of contact for a portfolio of clients—with particular focus on a high-volume client in the services sector—building and maintaining trusted relationships and strong partnerships. * **Brief Understanding and Execution:** Interpret client briefs and execute them effectively with internal teams, ensuring ideas are transformed into digital deliverables. * **Digital Project Management:** Coordinate and oversee all phases of digital projects and campaigns—from planning to execution—with internal teams. This includes managing media plans, website pages, newsletters, retail motions, and other digital initiatives. * **Internal Team Management:** Coordinate and lead cross-functional internal teams (creative, media, technology, etc.) to ensure delivery of high-quality digital projects, meeting deadlines and objectives. * **Quality Control:** Ensure quality control of digital assets before submission to clients, guaranteeing delivery excellence. * **Artificial Intelligence:** Work daily with VML Open™, VML’s AI Platform, leveraging advanced LLM models and specialized agents to enhance creativity, accelerate execution, and elevate work quality—a chance to be at the forefront of technological transformation applied to everyday work. ### **What We’re Looking For in You?** * Minimum 2–5 years of professional experience as an Account Manager in an advertising or digital marketing agency, with a focus on digital project management (experience managing Retail or ATL campaigns is a plus). * Prior experience managing high-volume client accounts—preferably in the services sector—is a plus. * Bachelor’s degree in Marketing, Advertising, Communications, Business Administration, or a related field. * Strong focus on client satisfaction and development of solid, trusted partnerships. * High level of organizational ability and capacity to prioritize tasks in dynamic environments. * Proactive attitude, initiative, and autonomous problem-solving skills. * Ability to collaborate effectively within teams and across departments, building strong relationships with diverse stakeholders (internal and external). * Fluency in Portuguese (mandatory). * Fluency in English (recommended). * Proficiency in Office tools (PowerPoint, Excel, Word). * Knowledge and experience using project management and planning tools (e.g., Jira, Asana, Trello). We believe the best work happens when we're together, fostering creativity, collaboration, and connection. That's why we’ve adopted a hybrid approach, with teams in the office an average of four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process. WPP (VML) is an equal opportunity employer and considers applicants for all positions without discrimination or regard to characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers. VML is a WPP agency (NYSE: WPP). For more information, please visit www.vml.com, and follow along on Instagram, LinkedIn, and X. Before you do this, we think it's a good idea to read through our Recruitment Privacy Policy. California residents should read our California Recruitment Privacy Notice. This explains what we do with your personal data when you apply for a role with us, and, how you can update the information you have provided us with or how to remove it.