**Customer Support Specialist – Irish Market \| Lisbon** We are seeking a **Customer Support Specialist** to join our international team in Lisbon, supporting the Irish market. This is an exciting opportunity for proactive, detail\-oriented professionals who thrive in a collaborative, fast\-paced environment and are passionate about delivering exceptional customer experiences. **Key Responsibilities** * Serve as the primary point of contact for customers via phone, chat, and email, providing efficient, empathetic, and high\-quality support; * Resolve inquiries and requests independently, ensuring customer satisfaction; * Manage complex cases from start to finish, including investigations and dispute resolution; * Assist in fraud detection and prevention processes; * Support customers in vulnerable situations with care and professionalism; * Share knowledge and mentor new team members during onboarding; * Adapt to changing tasks and evolving business needs with flexibility. **Candidate Profile** * English level C1/C2 (mandatory); * At least 12 months of experience in customer service, banking, finance, or insurance; * Strong communication skills, empathy, and a customer\-first mindset; * Ability to make independent decisions and handle complex situations; * Adaptable, enthusiastic, and comfortable working in a dynamic environment; * Proficient with digital tools and quick to learn new systems. **What We Offer** * Comprehensive paid training; * Employment contract with full benefits; * Health and dental insurance; * Relocation and accommodation support, if applicable; * Annual trip home for international employees; * Social, sports, and cultural activities; * A truly international work environment with real opportunities for growth and career progression. **Location:** Lisbon **Job Type:** Full\-Time **How to Apply** If you are customer\-focused, proactive, and eager to grow your career in an international setting, submit your application via Indeed. Selected candidates will be contacted within 10 working days. Tipo de oferta: Período Integral, Integral/Full\-time Pagamento: 1 800,00€ \- 1 850,00€ por mês Benefícios: * Acesso à internet * Cartão/Ticket refeição * Horário flexível * Seguro saúde