Customer Experience Consultant

Description

Summary: This role seeks a customer-oriented professional with a dynamic mindset to manage end-to-end shipment processes and deliver world-class service. Highlights: 1. Opportunity to make a meaningful impact on a global scale 2. Empowered to take on new challenges and grow professionally 3. Join an outstanding team dedicated to world-class service Are you a customer‑oriented professional with a passion for delivering exceptional experiences? Do you bring high energy, a dynamic mindset, and a drive to excel in everything you do? Do you thrive in fast‑paced, action‑oriented environments? **If so, this role is made for you!** You’ll be joining an outstanding team dedicated to delivering world\-class service to our customers What We Offer At **Maersk** , you’re in the driver’s seat of your career. You’ll be trusted, empowered, and supported to take on new challenges and grow professionally. We offer a dynamic global career at the heart of world trade, giving you the opportunity to make a meaningful impact on a global scale. With a presence in **130\+ countries** , you’ll have the chance to explore diverse career paths across borders, cultures, and disciplines. Wherever your ambitions lie, Maersk can help you get there. ✈️ We invest in our people through cutting‑edge development programs, competitive benefits, and a culture that celebrates performance and collaboration. Our employees are the foundation of our customer‑centric mindset and global success. Key Responsibilities * Manage and monitor the **end‑to‑end shipment process** * Coordinate with various stakeholders involved in shipment handling * Orchestrate the overall flow of shipments to ensure seamless execution * Provide value‑adding business solutions through strong process understanding * Resolve customer and stakeholder queries promptly and professionally * Maintain a **customer‑centric approach** , preventing errors and ensuring continuous improvement * Prepare and submit documentation accurately and on time * Support **cross‑sell and up‑sell** initiatives and contribute to customer retention * Adhere to SOPs and IOPs during daily operations * Identify process deviations and proactively communicate them * Respond to inquiries promptly and escalate issues when required * Maintain effective communication, including participation in client calls * Record and report performance insights to support service improvements * Collaborate with KCMs and the Commercial team to strengthen customer relationships * Comply with customer‑specific SOPs and monitor related KPIs * Execute reports and tasks assigned by the Team Leader/Manager What We’re Looking For * Experience in **Logistics or related fields** * Fluent **Portuguese** and **English** , Spanish a plus! * Excellent communication and stakeholder management skills * Strong customer‑centric mindset and passion for service excellence * Results‑driven attitude with strong organizational skills * Ability to work effectively under pressure * Team‑oriented mindset and collaborative spirit * Solid understanding of operational processes * Sense of urgency and persistence in driving issues to closure * Positive, proactive, and solution‑oriented attitude We look forward to receiving your application **in English** ! Applicants must have the legal right to work in Europe at the time of application. **Sponsorship is not available for this role.** Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements. We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com .