Chocolatería San Gines, a family-owned company with over 130 years of history and stores in several countries, is seeking a Restaurant Manager to lead all aspects of our business. The responsibilities of the restaurant manager include maintaining the restaurant's revenue, profitability, and quality goals. You will ensure the restaurant's efficient operation, as well as maintain high standards of production, productivity, quality, and customer service. To succeed in this role, you will need management skills and experience both front-of-house and back-of-house. We expect you to know how to supervise the dining area, check in with customers, and oversee daily operations. In-house management experience is also essential, as you will hire qualified cooks and staff, set work schedules, supervise food preparation, and ensure we comply with restaurant health and safety regulations. We expect you to lead by example and encourage our team during busy moments in our fast-paced environment. Ultimately, you will ensure that our restaurant runs smoothly and that we provide a high-quality experience to all guests. **RESPONSIBILITIES** Coordinate daily restaurant operations, both Front of the House and Back of the House. Deliver superior service and maximize customer satisfaction. Respond efficiently and accurately to customer complaints. Regularly review product quality and research new suppliers. Organize and supervise shifts. Evaluate team performance and provide feedback to improve productivity. Estimate future needs for goods, kitchen utensils, and cleaning supplies. Ensure compliance with sanitation and safety regulations. Manage the restaurant's public image and suggest ways to improve it. Control operational costs and identify measures to reduce waste. Create detailed reports on weekly, monthly, and annual revenues and expenses. Promote the brand within the local community through word-of-mouth events and restaurant activities. Recommend ways to reach a broader audience (e.g., discounts and social media advertising). Train new and existing staff on proper customer service practices. Implement policies and protocols that will sustain future restaurant operations. **REQUIREMENTS AND SKILLS** Proven professional experience as a restaurant manager, general restaurant manager, hospitality manager, or similar role. Proven experience in customer service at a managerial level. Extensive knowledge of food and beverage (F\&B), with the ability to remember and communicate ingredients and dishes to inform customers and waitstaff. Familiarity with restaurant management software. Strong leadership, motivational, and interpersonal skills. Sharp financial management skills. Bachelor’s degree in Business Administration; hospitality management or culinary education is a plus. Job type: Full-time Benefits: * Meal card/Ticket