Job Summary: We are seeking a Cloud Support Technician to support the migration of virtual servers to the cloud platform, provide technical support, and ensure service stability. Key Highlights: 1. Integration into a dynamic team with a startup mindset 2. Focus on Printing and Software solutions 3. Opportunity for professional development and career advancement Konica Minolta is a Japanese multinational company with a startup mindset. Despite having over 100 years of global market presence, we continuously evolve and develop. Today, we specialize in Printing and Software solutions. We are currently expanding our team by hiring a Cloud Support Technician to be assigned to our client. Your responsibilities: \- Execute the migration of virtual servers and associated services to the target cloud platform, following defined procedures and technical runbooks; \- Plan and coordinate maintenance windows and various migration phases together with clients; \- Provision and configure resources within the cloud infrastructure, including: Virtual Machines, Storage, Networks, VPNs, Connectivity components; \- Monitor and support migrated environments during the Hypercare period, ensuring service stability and availability; \- Provide first-line technical support to clients, analyzing and resolving incidents related to: Windows Server, Linux, Networks and connectivity, Active Directory, Microsoft 365; \- Perform initial troubleshooting and diagnostics for incidents, ensuring proper escalation to specialized teams when required; \- Maintain clear and continuous communication with clients throughout the entire migration process; \- Ensure compliance with defined Service Level Agreements (SLAs). What we expect from you: \- Academic background in Information Technology; \- Experience in technical support, Helpdesk or Service Desk roles; \- Knowledge of Windows Server operating systems; \- Basic knowledge of TCP/IP networking and connectivity troubleshooting; \- Experience using diagnostic tools such as Ping and Traceroute; \- Knowledge of Active Directory and Microsoft 365; \- Knowledge of Linux (preferred); \- Experience in cloud environments (preferred); \- Knowledge of VPNs, firewalls, and NAT rules (preferred); \- Experience in infrastructure migration projects (preferred); \- Strong communication skills and customer orientation; \- English language proficiency; \- Availability to join a project with an estimated duration of 6 months. What you will find: \- One of the Top 100 Best Companies to Work for in Portugal (an award we have received for 5 consecutive years); \- A personalized career development plan; \- Team-building activities; \- A positive work environment; \- Various benefits including health insurance, 28 days of vacation, and health & wellness programs. If, like us, you believe that progress stems from each individual’s contribution and the environment we build together, join us and submit your application! Benefits: * Meal card/voucher Selection question(s): * Are you available to join a project with an estimated duration of 6 months? Work location: Hybrid remote work in Lisbon
João Santos
Indeed · HR
João Santos
Indeed · HR
